TicketSquad tutorial
How to use TicketSquad for your next event
A practical organiser tutorial for setting up TicketSquad from a real group chat: choose a known event when we have it, invite the squad, add useful custom fields, form Groups, and keep everyone useful on sale day.
Step 1
Click New Event, then search before you build from scratch.
If your squad is aiming for a big festival or arena sale, start by typing the event name before you build anything from scratch. When TicketSquad recognises the event, we can preload the stuff organisers normally end up hunting for in old chats: dates, venue, official-route notes, per-buyer limit and checkout fields.
That is the easy version: pick the match, sense-check it, create the event. For Glastonbury, Reading, Boomtown, Download and other big ones we already understand, you should not have to rebuild the basic sale setup from memory.
If the event is not in TicketSquad yet, no drama. Create a custom event, add the official ticket route, sale date and per-buyer limit you know today, then keep anything uncertain clearly marked until the official route confirms it.
- Use the known-event match when it appears; it gives you a maintained starting point.
- Keep the seller transaction limit honest, because that limit shapes your Groups.
- Use the event description later for squad-specific notes, not for facts the known event already covers.
New event
Glastonbury 2027
Glastonbury Festival 2027
Dates, venue, ticket limits and required fields ready to review.
After create
Event dates
23-27 Jun 2027
Group size
6 per buyer
Required fields
Registration number, postcode
Step 2
Copy the invite link into the chat you already use.
Most groups already have the lively bit sorted: a WhatsApp thread, a Messenger chat, a Discord channel, a spreadsheet tab with everyone half-filling rows. Leave that where it is. TicketSquad gives the admin its own proper home.
Create the event, copy the TicketSquad invite link, paste it into the chat and tell people to tap Sign up, then Join the event. From there, members add or check their own details instead of making the organiser copy names, phone numbers, registration numbers and ticket choices by hand.
Now the organiser can see who has joined, who is missing fields, who needs a nudge, and who is actually ready for the official sale.
- Drop the invite link into the chat your group already checks.
- Ask people to join early enough for corrections before sale day.
- Use missing-field status instead of scrolling back through chat replies.
Step 3
Add the fields that make your squad yours.
TicketSquad gives you the required checkout fields first, but the best organiser systems usually track more than ticket data. Maybe your group needs arrival-day choices, who has the camping stove, who has space in the car, who wants the Thursday coach, or who needs reminding that "Bristol" and "Birmingham" are not interchangeable airports.
Add those as custom fields so people answer once and everyone sees the plan. You can use single-choice fields for quick polls, text fields for notes, URL fields for links, and optional fields for useful-but-not-critical details.
For music festivals, keep the fun part visible too. If TicketSquad has a Clashfinder link for a known event, it can appear with the lineup information. You can also ask members for their Clashfinder username or a link to their personal clash plan so the squad can see who wants to be where.
- Use required fields for anything a buyer may need at checkout.
- Use optional fields for travel, camping, kit, meetups and personal preferences.
- Keep private payment details and account credentials out of the app and out of the chat.
Step 4
Build Groups around the official buying limit.
Once people have joined and the important fields are complete, split the squad into buyer-ready Groups. If the seller lets one buyer buy six tickets, Groups of six make sense. If the limit is four, build around four.
Drag and drop members into buying groups, then check the gaps before the queue opens. Each helper can see who they are trying for, which details are ready, and what still needs attention without decoding the spreadsheet tab only you understand.
Step 5
On sale day, report outcomes before the chat spirals.
When someone gets through, they should not vanish into the group chat with a half-message like "I think I got some". Report the outcome in TicketSquad so everyone can see who is sorted, who still needs help, and which buyers should keep trying. Celebration can wait ninety seconds; the victory voice note will still be there.
TicketSquad does not improve queue position or guarantee a ticket. It reduces the avoidable chaos around the official route: missed details, duplicate attempts, unclear Groups and nobody knowing what happened after the first checkout.
Next useful read
Keep the plan moving.
Turn the method into a real squad plan.
TicketSquad helps with the coordination around the official ticket route: people, details, Groups, reminders and outcomes. Create the event, invite the squad, and collect the details before the official sale pressure starts.