What's new

What TicketSquad can do now.

A practical changelog for coordinators, buyers, members, and squads deciding whether it is worth getting organised before the queue opens.

Join free

For coordinators

See how the app grew from event setup into readiness, the live sale-day page, outcomes, and rich event context.

For members

Follow the journey from invite links and data submission through confirmation, updates, privacy controls, and post-sale clarity.

For people still deciding

The short version: TicketSquad continues to enhance its methodology for replacing checkout panic with calmer, more structured buying attempts.

Latest product updates

Every meaningful capability, in product language.

These notes are distilled from our delivery history and rewritten for humans who care what the app can do for their squad.

Privacy

Clearer about your data

Our privacy policy now says exactly where your data goes, and we ask before storing anything about your access needs.

  1. Hotfix14 Oct 2026 / Hotfix

    We ask before storing access needs

    Some events ask about access needs, like a PA ticket or step-free viewing. That can say something about your health, so the question now explains who will see your answer and asks you to tick a box before you can fill it in. It's still optional, and turning it off and saving deletes your answer. The iPhone app gets the same choice, as a switch, in its next update.

    PrivacyYour details
  2. Hotfix14 Oct 2026 / Hotfix

    Where your data goes

    The privacy policy has a new section listing every service that handles your data for us, what it gets, where in the world it handles it and how it's protected. It also names the UK's data protection regulator, the ICO.

    Privacy
  3. Hotfix14 Oct 2026 / Hotfix

    No ads, and none for Crew

    We don't show ads anywhere on TicketSquad today. Squad Crew used to say "ad-free", which made it sound as if free accounts get ads. They don't. Crew now says what we mean: no ads today, and Crew stays ad-free if free accounts ever get them.

    Squad Crew

Website, iPhone app, emails and notifications

Sale times: Sale times that make sense wherever you are

Not everyone in a squad is in London. Sale times now name their time zone properly and read the way your clock does.

  1. Website, iPhone app, emails and notifications14 Oct 2026 / Update 7

    The iPhone app keeps your time zone up to date

    If you only ever used the iPhone app, we never knew your time zone, so emails and reminders showed sale times in the event's time instead of yours. If we don't have your time zone yet, the app now saves your phone's when you sign in, and updates it when you travel, so emails and reminders follow you. If you pick a time zone yourself, on the website or in the app, we keep it and your phone won't change it. You'll find the setting under Account in the app, with a "Use this phone's zone" button to start following your phone again.

    iPhone appNotificationsAccount
  2. Website, iPhone app, emails and notifications14 Oct 2026 / Update 6

    Reminders wait until your morning

    Daily reminders went out at the same moment worldwide (10am in London in summer), which is 2am in Los Angeles, and pushes arrived in the middle of the night. Reminders that can wait, like the nudge to add your details, the three-day and day-before sale reminders and registration deadlines, now reach you between 8am and 9pm where you are. If it's night for you, they arrive at 8am instead, unless that would be too late, in which case they still come straight away. Anything urgent, like the two-hour sale reminder, sale-day messages and results, still arrives the moment it happens. Pushes say how long is actually left, so a held reminder reads "in about 17 hours" rather than "in 24 hours".

    NotificationsEveryone
  3. Website, iPhone app, emails and notifications14 Oct 2026 / Update 5

    Emails say whose time it is

    Reminder, sale-day, details and result emails gave a sale time with no time zone, so you couldn't tell whether it was yours or the event's. Every time in an email now names its zone. If we know where you are, it's your time, so "Thursday, October 1, 2026 at 4:00 AM EDT" in New York; if we don't, it's the event's, and the email says so. Event update emails now read like the website, with the event's time, the UTC time and yours when it differs. The solo-squad reminder no longer assumes London when it doesn't know where you are; it uses the event's own day.

    Sale dayEveryone
  4. Website, iPhone app, emails and notifications14 Oct 2026 / Update 4

    A sale at midnight UTC keeps its time

    We used to treat any sale at exactly midnight UTC as "time not announced yet", which hid real sales elsewhere in the world: a 5pm sale in Las Vegas is midnight UTC, and it showed as a date with no time. Each sale date now says what it is: a real moment shows its time, a day whose time isn't known shows just the date, with no made-up "00:00", and a status check reads as the date it was checked. Calendar entries follow suit, with reminders for the real moments. We're reviewing the guides' existing sale dates now, so you'll see this as each guide is updated.

    Sale dayEveryone
  5. Website, iPhone app, emails and notifications13 Oct 2026 / Update 3

    The iPhone app names the time zone too

    On the iPhone app, a sale time used to read like your own local time even when it was the event's. Every sale time now names its zone and the UTC time, and adds yours when your phone is somewhere else, so a London sale reads "9:00 AM BST (4:00 AM EDT your time, 8:00 AM UTC)" in New York. The invite you open before joining shows your time as well, and live updates from our team on sale day say which zone they were posted in, on the app and the website. Arrives in the next app update.

    Sale dayEveryone
  6. Website, iPhone app, emails and notifications13 Oct 2026 / Update 2

    Your own time, next to the sale time

    Not in the same time zone as the event? Sale times on your event, the sale-day page, the board and the guide now show yours too: a London sale at 09:00 BST reads "4:00 AM EDT your time" for someone in New York. If the sale falls on a different day where you are, we say which day. The offline sale-day board and the invite page work it out from your device, the sale-starting notification tells you your time, and the iPhone app's Brief shows it as well.

    Sale dayEveryone
  7. Website, iPhone app, emails and notifications13 Oct 2026 / Update 1

    Proper time zone names, on your clock

    A sale in New York now says EDT rather than GMT-4, Sydney says AEDT and Dublin says IST in summer. If you live somewhere that writes times on a 12-hour clock, like the US, sale times, reminder emails and the sale-starting notification now read the way you would write them, so October 1 at 4:00 AM rather than 1 October at 04:00. Sale times for UK events look just as they did.

    Sale dayEveryone

Glastonbury

Catch a mistyped registration number before the resale

A wrong or missing digit in a Glastonbury registration number is the commonest way a squad comes unstuck on sale day, and nothing told you until then.

  1. Hotfix11 Oct 2026 / Hotfix

    A heads-up when your number looks wrong

    Most Glastonbury registration numbers are 9 or 10 digits. If yours looks a digit short or long, or has a letter in it, we now say so under the field so you can check it against your registration email. It's only a nudge: your answer still saves, and the iPhone app shows it on your My data card too.

    GlastonburyYour details
  2. Hotfix11 Oct 2026 / Hotfix

    Find your number on the official site

    Not sure your number is right? There's now a link under the field to Glastonbury's official registration lookup. Enter the email you registered with and they'll email you your number. We never look it up for you. The iPhone and iPad app gets both in its next update.

    GlastonburyYour details

After the sale

Share that you’re going

Got tickets? Share a card with your mates that says so, straight from the celebration or later from your event.

  1. Hotfix11 Oct 2026 / Hotfix

    A card for the group chat

    When your group gets tickets, the celebration now has a Share that you’re going button. It makes a picture with the event, its dates and the TicketSquad logo, ready for a group chat or a story. Busy buying for your mates when it popped up? The same button waits on your event’s Brief, so you can share it later. Names stay off the card unless you switch them on, and even then it only shows first names people chose for themselves. In the app, this arrives with the next version.

    Sale dayEveryone

Communities

Your own gigs can say where they are

A squad you set up yourself, like a community's one-off gig, can now have a venue, and attaching an event to a Closed community tells you what happens to it.

  1. Hotfix11 Oct 2026 / Hotfix

    A venue for squads that are not in our catalogue

    When you start a squad for an event we don't list, add a venue or location as you create it, or later in the squad's settings. It shows on the squad page, on community pages, on your invite and in members' calendar feeds. Squads linked to an event we do list keep showing that event's venue.

    CommunitiesEvents
  2. Hotfix11 Oct 2026 / Hotfix

    Attaching an event to a Closed community, explained

    Attaching an Open event to a Closed community works, and the event then shows as Closed. That used to happen without a word. The picker now says so before you attach, confirms when it's done, and only lists upcoming events you coordinate that aren't already in a community.

    CommunitiesPrivacy

Sale day

Sale day: Live updates from the team on sale day

When we learn something useful during a big sale, like how the queue is behaving, we can now tell everyone on the Sale day tab at once.

  1. Sale day11 Oct 2026 / Update 1

    What the TicketSquad team is seeing right now

    During a live sale, short messages from the TicketSquad team appear at the top of the Sale day tab, with the time they were posted. They show up on their own within a few seconds, with no need to refresh, and come down when they stop being useful. They reach the iPhone app in its next update.

    Sale day

Notifications

Sale-day alerts, offered when they matter

Browser notifications could only be turned on from your Account page, which most people never open.

  1. Hotfix11 Oct 2026 / Hotfix

    Turn on browser notifications from your squad

    When you join a squad, or open one of yours, we now offer to send sale-day alerts to your browser, like your group's sale-day link the moment it goes live. We ask once on each browser: say "Not now" and we won't ask again there, and you can always change it from your Account page. On an iPhone, the TicketSquad app is the way to get them.

    Notifications

Sale day

Good news after bad, without the mixed message

When a group said it had no luck and then got through, its members could also be told that no tickets were recorded.

  1. Hotfix11 Oct 2026 / Hotfix

    One clear message when your group gets through after all

    If your group reports no luck and then gets tickets later in the sale, everyone now hears just the good news: who is going, and who is still waiting for a ticket. Before, a second message saying the earlier result was withdrawn and no tickets were recorded could arrive alongside it, sometimes after it. The earlier "no luck" also leaves your notifications list, as it already did when a result was undone.

    Sale dayNotifications

iPhone app 1.6

iPhone app: Sale day on your lock screen

The iPhone app can now keep the sale in front of you without being open, which a browser tab cannot do.

  1. iPhone app 1.611 Oct 2026 / Update 1

    The countdown and your squad, on the lock screen

    Open Sale day in the app in the six hours before a sale and it appears on your lock screen and, on newer iPhones, in the Dynamic Island. Before the sale it counts down to the minute. Once tickets are on sale it shows whether your group has got tickets yet, and how many of the sale's groups have, and it keeps up while you're in the ticket queue with the app closed. When the coordinator presses Sale over it shows the result for a few minutes and then goes. It only ever shows your own group's name and counts, never anyone's name. This arrives with app version 1.6.

    iPhone appSale day

Your data

Got your ticket? Nothing more to fill in

Once you have your ticket, TicketSquad stops asking you for details the squad only needs to buy one.

  1. Hotfix11 Oct 2026 / Hotfix

    No more "required" once you have a ticket

    Once you have your ticket (or, on a transferable-ticket event, you hold one and need no more), your details form no longer marks fields as required, your data shows as complete, and you won't get reminder emails to fill in the rest. Coordinators see the same: the squad's missing-data counts, the roster and the chase sheet leave ticket holders out, and the chase sheet says "Has ticket". You can still add or change your details any time. And on a transferable-ticket event, the iPhone app no longer says "No ticket yet" on My data when you hold tickets: your tickets live on the Tickets board, as on the web. That last part arrives with the next app version.

    Your dataReminders

iPhone app

Taps that land, on iPad too

Some rows and buttons in the app only answered a tap on their words, which on a wide iPad screen left most of the row doing nothing.

  1. Hotfix10 Oct 2026 / Hotfix

    Tap anywhere on a row

    On an iPad, tapping the empty middle of a custom field row did nothing; only its name opened it. The whole row now opens the field, and the same goes for notification rows, the community privacy choices, the board buttons on a saved event, Review fields, and a few small icons whose tap area is meant to be bigger than the icon. This arrives with the next app version.

    iPhone appPolish

Account

One screen to sign in or join

Signing in and creating an account used to be two separate screens. Now there is one.

  1. Hotfix9 Oct 2026 / Hotfix

    Sign in or join from the same place

    Continue with Apple, Google, an emailed link, or your email and password. If your email doesn't have an account yet, we ask you to confirm your password and set one up; if it does and the password is wrong, we say so. The button you used last time on this device is marked "Last used", so you don't have to remember. The iPhone and iPad app gets the same screen in its next update.

    AccountSign-in

Account

Our terms, where you sign up and where you pay

Our Terms of Service were only linked from the bottom of each page, so you could create an account or start a paid plan without seeing them.

  1. Hotfix9 Oct 2026 / Hotfix

    Terms shown when you sign up and when you subscribe

    Signing up, on the website or in the app, now shows links to our Terms of Service and Privacy Policy. When you start Squad Crew or Squad Pro, checkout asks you to tick that you agree to the Terms and says plainly how the plan renews and how to cancel. Cancelling still keeps your paid features until the end of the period you have paid for, and you can still cancel within 14 days for a full refund. The iPhone and iPad app gets the sign-up change in its next update.

    AccountPaymentsSign-in

Event guide

Set times on the event guide

In the last couple of days before a gig, the guide now shows who is on when, with where each time came from.

  1. Hotfix9 Oct 2026 / Hotfix

    Who is on when, under the venue

    When the venue, the promoter or people at earlier shows have published the running order, the event guide lists each act against its time, with the curfew when it is known. Times that are only an estimate say so, and the info button shows the source and how confident we are. We also check events again more often as the day gets close, so doors and set times appear in time to plan your evening. In the app, the running order arrives in its next update.

    Event guideiOS

Event page

Your event's dates, in one place

The timeline now sits inside the event card, so sale dates and event dates no longer appear twice.

  1. Hotfix8 Oct 2026 / Hotfix

    A shorter, tidier event page

    Each sale, today and the event itself are listed in date order at the top of the event page, with how long is left until each one. The separate timeline card is gone, which takes a big chunk off the top of the page on a computer. In the app, the same list leads the Essentials card on the Brief.

    Event pageiOS

October 2026 plans

Plans: Your first squad is free, and every squad after that is Squad Crew

Squad Solo now includes one squad you create, for keeps. Joining, helping run and being handed squads stay free and unlimited.

  1. October 2026 plans7 Oct 2026 / Update 1

    One squad of your own, free

    On the free plan you can create one squad. It counts as yours once someone else joins it; until then you can delete it and start a different one. To create more than one, Squad Crew gives you unlimited squads. Archiving a squad no longer frees up a slot, because there are no slots: joining other people's squads, helping coordinate them, being handed one and unarchiving your own are all free and unlimited. If you already run more than one squad, they all stay yours. If you have used your free squad, the create page now tells you before you fill anything in.

    PlansSquad Crew

Squads

A nudge when nobody has joined your squad yet

A squad nobody else has joined after a couple of days almost never fills up on its own, and nothing told its organiser.

  1. Hotfix7 Oct 2026 / Hotfix

    Your invite link, two days in

    If nobody else has joined your squad two days after you started it, and its sale is still ahead, we now email you once with your invite link and a WhatsApp button to send it on, plus a note in your notifications. It respects "Pause non-essential emails" and your email preferences.

    SquadsInvitesEmail

Squads

Start a squad, with events on sale soon to pick from

If you weren't in a squad yet, the welcome page and your dashboard just offered a blank "Create event" button.

  1. Hotfix7 Oct 2026 / Hotfix

    Your first squad, one tap away

    Until you're in a squad, your welcome page and dashboard now suggest the events with tickets going on sale soonest. Pick one and your squad opens with the dates, venue and ticket limit already filled in, or start one for something else. Creating is now called "Start a squad" everywhere, and for an event we already know, the smaller settings tuck under More options. The iPhone part arrives with the next app version.

    SquadsGetting startediPhone app

Squads

A new squad starts with inviting your group

A squad only helps on sale day once your friends are in it, but a brand-new squad buried the invite link among everything else.

  1. Hotfix7 Oct 2026 / Hotfix

    Share your invite straight from the top of your squad

    Until someone else has joined, the top of your squad page now says why inviting matters and lets you copy the link or send it on WhatsApp in one tap, or open your phone's share sheet. In the iPhone app, a squad you create now opens straight away, and its Share invite button opens the share sheet directly. The iPhone part arrives with the next app version.

    SquadsInvitesiPhone app

Guides

Starting a squad from a guide now picks up where you left off

Clicking "Start a squad" on an event guide without an account took you to a plain sign-in page, and some guide buttons lost the event altogether.

  1. Hotfix6 Oct 2026 / Hotfix

    Your squad, straight after sign-up

    Every "Start a squad" button on an event guide now takes you to a sign-up page that names the event, and once your account is made your squad opens with the event details already filled in. You can sign up with Google, Apple, a password, or now an emailed sign-up link. Already have an account? Sign in from the same page and you land in the same place.

    GuidesSign-up

Account

Clearer messages when something goes wrong

A failed photo upload, image crop, Google or Apple sign-in, password reset or email change could show a technical error message instead of telling you what to do.

  1. Hotfix4 Oct 2026 / Hotfix

    Plain-English errors on uploads, sign-in and account settings

    When one of these fails, you now get a short message that says what happened and what to try next, such as checking your connection, picking a different photo, or waiting a few minutes before asking for another email. The technical details go to us instead, so we can fix the cause.

    AccountPhotosSign-in

Sale day

Coordinators can rebuild backup files on a Closed event

On a Closed event, "Generate offline backup" was greyed out for a coordinator who wasn't in a buying group on that sale, such as one helping instead.

  1. Hotfix3 Oct 2026 / Hotfix

    Rebuild every group's backup file, whether or not you're buying

    Coordinators can now always press "Generate offline backup" on the Sale Day tab. On a Closed event it rebuilds every group's backup file, and members keep their existing links. Closed still means what it says: you only get the download for your own group, because other groups' files hold details a Closed event keeps within each group.

    Sale dayBackupsPrivacy

iPhone app

Coordinators can remove helpers from the squad in the app

The app's Groups tab had no "Remove from squad" for helpers, so a coordinator had to use the website to take a helper out of the squad.

  1. Hotfix2 Oct 2026 / Hotfix

    "Remove from squad" on helper rows in the app

    A helper's menu on the app's Groups tab now has "Remove from squad", whether they are helping a group or waiting for one, just as it has on the website. It works exactly as it does for a buying member: coordinators only, with the same confirmation first. The iPhone and iPad app gets this in version 1.6.

    GroupsHelpersiPhone app

Groups

Member menus on the Groups tab fit on your phone

The menu beside a member or helper on the Groups tab no longer runs off the side of a phone screen.

  1. Hotfix2 October 2026 / Hotfix

    Every line of the menu stays on screen

    On a phone, the menu for someone who isn’t coming to the event, or one offering a group with a long name, could be wider than the screen, so the end of its explanation was cut off. The menu now stays on screen and its longer lines wrap.

    GroupsSale plans

Groups

Coordinators can remove helpers from the squad

Helpers on the Groups tab had no "Remove from squad" option, so a coordinator could only take a buying member out of the squad.

  1. Hotfix2 Oct 2026 / Hotfix

    "Remove from squad" on helper rows

    A helper's menu on the Groups tab now has "Remove from squad", whether they are helping a group, waiting for one, or sitting in a group while not buying in this sale. It works exactly as it does for a buying member: coordinators only, with the same confirmation first.

    GroupsHelpers

iPhone app

Sale day no longer gets stuck loading right after you sign in

Opening Sale day, the Tickets board or an event straight after signing in could leave the screen loading until it said it was taking too long.

  1. Hotfix29 September 2026 / Hotfix

    Screens load first time after signing in

    If you signed in and went straight to Sale day, the Tickets board or an event, for example from a notification, the app could stop that screen’s first load while it tidied up the events saved on your phone. Nothing asked again, so the screen stayed on its placeholder until it said it was taking too long, and only Try again brought it back. The app now asks again as soon as the tidy-up finishes. The iPhone and iPad app gets this fix in version 1.6.

    Sale dayiPhone app

Joining

Joining an event now asks for your details straight away

However you join an event, from an invite link or from a community, you can now fill in the event’s details as part of joining, or skip them for later.

  1. Hotfix28 September 2026 / Hotfix

    The same joining steps everywhere

    Joining from an invite link on the web, or from a community page on the web or the app, used to drop you into the event and leave you to find where your details go. Every way of joining now takes you through the same short steps. You pick a display name only if you have never set one, then the event’s details are offered straight away. Skip them if you don’t have them yet; you can add them from the event page any time. Joining also no longer changes the display name or timezone you already chose. If you open an invite for an event you are already in, the app now takes you to it instead of asking you to join again. The iPhone and iPad app matches from its next update.

    JoiningCommunitiesiPhone app

Sale plans

Open events can use their old private questions to decide who is buying

A question that was marked private no longer gets greyed out when you choose who is buying in a sale on an Open event.

  1. Hotfix28 September 2026 / Hotfix

    No more greyed-out questions on Open events

    Some questions on older events carry a private marker from before privacy settings existed. On an Open event that marker hides nothing, and there is no way to take it off, but the sale plan settings still greyed those questions out. On an Open event you can now pick them, and choosing one removes the old marker. If the event has only just been opened, that waits until every member has agreed to the change. On a Closed event a private question still can’t be used, because coordinators need to see the answers a sale depends on.

    Sale plansPrivacy

Groups

Buying is only offered to people coming to the event

Someone who has said they’re not coming to the event can no longer be set to Buying in a sale, because it changed nothing and could take away their helper place.

  1. Hotfix28 September 2026 / Hotfix

    No more Buying for someone who isn’t coming

    Choosing Buying for someone who had said they’re not coming to the event saved nothing useful: they still showed as Helping, and they lost their place as a helper in their group. Their Participation menu now greys out Buying and says why. Only they can change their answer, by opting back in to attending, and after that Buying works as normal. The iPhone and iPad app matches from its next update.

    GroupsiPhone app

Groups

Sale-day reveal preferences only show where they do something

A group’s menu offers Sale-day reveal preferences on Closed events only, because that is the only kind of event where they change anything.

  1. Hotfix28 September 2026 / Hotfix

    No more reveal preferences on Open events

    Reveal preferences decide which waiting group a group with tickets is shown on sale day, and that reveal only happens on a Closed event. On an Open event everyone can already see every group, so the preferences did nothing, yet the group menu still offered them. It now shows them only when the event, or its community, is Closed. Anything you saved before is kept, and applies if the event becomes Closed. The iPhone and iPad app matches from its next update.

    GroupsSale dayiPhone app

Sale day

“I got tickets” is there before the sale, waiting to turn on

Before a sale opens, your group’s “I got tickets” button now shows on the Sale day tab, greyed out, so you know where it will be. It turns on by itself the moment the sale starts.

  1. Hotfix28 September 2026 / Hotfix

    See where “I got tickets” will be before the sale

    The button only appeared once the sale had opened, which left people wondering where it would turn up and what they were meant to do. It now sits on your group’s row from the start, greyed out, with a note that it turns on when the sale starts, and the Sale day tab says what the page will do for you on the morning, with a link to the full guide. If a sale opens earlier than announced, we can now start it early for everyone, so the button turns on when the sale really opens. The iPhone and iPad app shows the greyed-out button from its next update.

    Sale dayiPhone app

Groups

Every badge on the Groups roster explains itself

The Groups roster keeps each member to one line on a phone, with their name on the left and their badges lined up on the right, and every badge now says what it means.

  1. Hotfix24 September 2026 / Hotfix

    Tap a badge to see what it means

    On the website, tap (or hover over) any badge on a Groups row to see what it means: a coordinator or group admin, Buying or Helping, a member’s tier, an unverified email, their data or their ticket. Tap the name or the row itself to open their profile, which now starts with a short guide to every badge they carry. The iPhone and iPad app gets the same guide at the top of the member sheet in version 1.5, and the badges look the same on both.

    GroupsiPhone app

iPhone app

The iPhone app celebrates every new win, and shows everyone’s tier

Closing "Tickets secured!" on your phone was remembered for the whole sale, so after a practice run was reset and your group won again, the sheet stayed away. Version 1.5 remembers which win you closed instead, and shows each member’s tier on the Groups roster as the website does.

This needs version 1.5 of the iPhone app, which reaches the App Store a little after these notes.

  1. Hotfix24 September 2026 / Hotfix

    Everyone’s tier shows on the Groups roster in the app

    The website shows Squad Crew, Squad Pro and Hype Squad beside a member’s name on the Groups roster and in their profile, and the iPhone and iPad app now does too: on each row, in the sheet that opens when you tap someone, and in the profile you open from a community’s member list. Squad Solo members show nothing, as on the website.

    GroupsiPhone app
  2. Hotfix23 September 2026 / Hotfix

    A win after a practice run is celebrated on your phone like the first

    The website got this on 22 September and the iPhone app now matches it. Closing the "Tickets secured!" sheet used to be remembered for that sale on that phone, so a reset practice run followed by a real win showed nothing. From version 1.5 the app remembers the particular win you closed, so each new one gets its moment, and closing it on the Brief still closes it on Sale day.

    Sale dayiPhone app

Sale day

The "Tickets secured!" sheet on iPhone keeps its Continue button in view

On iPhone the celebration opened at half height with Continue tucked away below the list of names, so with a bigger group the button was out of sight.

  1. Hotfix22 September 2026 / Hotfix

    Continue is on screen the moment the sheet opens

    When your group gets its tickets, the iPhone app shows a "Tickets secured!" sheet. Continue now stays pinned at the bottom of that sheet whatever height it opens at, and the header takes less room so your group’s names show straight away.

    Sale dayiPhone app

Groups

Hide the helpers on a busy Groups page

A sale with a hundred helpers made the Groups page a long scroll past people who were not buying. A Show helpers box at the top of the roster now lets you tuck them away while you sort out the buyers.

  1. Hotfix22 September 2026 / Hotfix

    A Show helpers box at the top of the roster

    Untick Show helpers and every helper row folds away, in the groups and in the waiting room, leaving a small "Helpers (13) hidden" line so you can still see they are there. Buyers, group sizes and counts stay exactly as they were, and nothing about anybody changes. It remembers your choice for that sale on that device, and it is on again by default. Web only for now; the app keeps showing helpers.

    GroupsSale plansCoordinatorsWeb

Sale day

The "Tickets secured!" moment comes back for every new win

Once you had closed the "Tickets secured!" celebration on the web, that browser never showed it again for your group, even after a practice run was reset and your group won again. It now comes back for each new result.

  1. Hotfix22 September 2026 / Hotfix

    A win after a practice run is celebrated like the first

    On the web, closing the "Tickets secured!" celebration was remembered for good on that browser, so after a practice run was reset and your group got tickets again, the phone app celebrated and the website said nothing. The website now remembers which win you closed, not just which group, so every new win gets its moment. Nothing changes if you only ever see it once.

    Sale dayWeb

Sale day

One email when your match changes

When the group you were helping gets its tickets and you are matched with another, you get one short email saying so. Any later change shows on your sale day tab and in the app, not in your inbox.

  1. Hotfix22 September 2026 / Hotfix

    A changed match is one email, and it says what changed

    On a busy sale day the group you are helping can get its tickets while you are still in the queue, and you are matched with the next group straight away. Until now every one of those changes sent your whole group a full email that opened with "Great news, your group got its tickets", as if it were the first you had heard of it, and on a practice run one group got three of them in five minutes. Now the first change sends one short email that says your match has changed and which group you can help, with the link to their sale-day sheet. If your match changes again during the same sale, nothing more lands in your inbox: the new group appears on your sale day tab and in the app, which already show whoever you are matched with right now.

    Sale dayNotifications

Sale day

Helpers spread out across the groups still waiting

When your group gets tickets and you go on to help someone else, the app now spreads helpers across the groups still waiting, instead of sending nearly everyone to the same one.

  1. Hotfix20 September 2026 / Hotfix

    No more everyone piling onto the same group

    If your group has not said which groups it would rather help, the app picks one for you. It used to pick by who had the fewest tickets, then by group size, then by whichever group was created first. In a sale where nearly every group is the same size and nobody has tickets yet, those first two make no difference, so almost everyone was sent to the same group, and on a practice run one group picked up eighteen helpers inside a minute while other groups still waiting got none. Two changes. The app now counts how many people are already helping a group, and sends you to one that has fewer, so a wave of freed-up helpers fans out across the groups still waiting instead of landing on one. And where groups are genuinely equal, the choice now varies between helpers rather than always landing on the same group, which is what made it feel like the first group got picked every time. A group that still has no tickets at all is always offered before one that is part way there, and if your group has set its own order of who it wants to help, that still comes first.

    Sale dayWebiPhone app

Signing in

Password reset tells you what actually went wrong

Asking for a second reset email quietly switches off the link in the first one, and until now nothing said so. You could end up clicking an older email, getting an error that explained nothing, and asking for another one, which switched off the link you were about to use.

  1. Hotfix20 September 2026 / Hotfix

    A reset link that has been switched off now says so

    Only your most recent reset email works. That is deliberate, so an old link in an old email cannot be used to get into your account, but it catches people out when the first email is slow and they ask for another. Three things are better now. The page you land on from a reset email says it is about resetting your password, rather than greeting you with Finish signing in. If that link has already been switched off, you get a page that says so, explains that asking for another email retires the earlier one, and gives you a button to send a fresh one. And if you reach the new-password form without a working link, it no longer shows you a technical message with nothing to press: it tells you the link is no longer active and offers you a new one. Asking for a reset email too quickly in a row now says to give it a moment and check your spam folder, instead of showing you an error meant for us.

    Your accountWeb

Sale plans

Sale plans: Run more than one sale for the same event

A coach trip and a general sale used to mean two events, two sets of groups and two sets of people. You can now run them as separate sales inside one event: prepare each one before any dates are announced, say who’s buying in which, run the right one on the day, and hand ticket holders on to the next. There’s a lot of it, so the full detail lives in the docs at /docs/events/sale-plans.

  1. Sale plans19 September 2026 / Update 5

    Prepare more than one sale for the same event

    Event settings gets a Sale plans section. Turn it on, name the board you’ve been using all along, then name a second plan to prepare alongside it. Nothing on the first one moves: the same groups, the same people, the same group admins, under a name. Turning it on is permanent in one way, and it’s worth knowing first - an event that uses sale plans keeps named tickets for good. Everything else you can undo. You don’t need a date to start, either. A plan says Date TBC until a sale is announced, and once it is you point the plan at that sale and it takes the date from there, so if the sale moves the plan moves with it. A second plan usually wants the same people in roughly the same groups, so start it from a plan you already have. That copies the groups, who’s in them, and who’s buying or helping, but nothing from the sale itself, and group admins only come across if you tick the box. Plans can be renamed and reordered, one that has never run a sale can be deleted, and you can put the tools away again while your original board is the only sale in use. The Groups tab carries a row of plans across the top, and the one you pick follows you between tabs.

    Event settingsSale plansCoordinators
  2. Sale plans19 September 2026 / Update 4

    Say who’s buying and who’s helping, sale by sale

    The Groups page says what each person is doing in the sale you’re looking at: Buying or Helping, with a running count of each and of who still needs a group. It’s per sale, so somebody can buy in the general sale and help in the coach one, and helping says nothing at all about whether they’re coming to the event. Point a plan at one of your own questions - Interested in coach tickets?, say - and pick the answers that count as buying. Everyone else is helping. A rule moves nobody on its own: Review who is buying shows you who would move and why, you untick anybody you disagree with, and nothing happens until you apply it. Where nobody has answered, it says so rather than pretending it’s a decision, and that person gets a note on their own data page. If an answer changes later, or you change what counts as buying, you get a list of who that affects instead of a quiet reshuffle. You can also ask that buyers in a group want the same thing, and each group card then says where it stands: everyone can do Bristol, no common choice, or somebody hasn’t answered yet. Once you’ve sorted who’s helping, Auto distribute helpers shares everyone still in the waiting room across the sale’s groups, the ones with fewest helpers first, and tells you how many go where before it does. Readiness is counted per sale now, so people you’d already placed on the coach board don’t show up as missing from the general one, and helpers aren’t a shortfall. And a question a sale depends on can’t be quietly deleted, hidden or made private: TicketSquad tells you which sale is using it.

    GroupsSale plansCoordinators
  3. Sale plans19 September 2026 / Update 3

    Sale day knows which sale it’s for

    Coordinators see on the Groups page which sale is running, and a sale still being prepared says what’s left to sort out. Make this the operating sale opens a review: the date, anything that would stop it, anything worth a second look, and any earlier sale still waiting on results. Approve makes it the running one, and its sale-day links, reminders and backups follow it. Only one sale runs at a time. Sale over finishes the sale it’s pressed on, so ending the coach sale leaves the general sale running, and everybody on Sale day then reads that your event coordinator has ended the sale. While none is running, Sale day opens on the next one rather than asking you to pick. On an event using sale plans the unfulfilled members list goes, because the next sale is where those people are, and you can cancel a sale from the event settings without losing its groups or results. Boards, Excel exports and offline backups name the sale they belong to, with its date or Date TBC, so you can tell saved copies apart; sale-day, reminder and result emails name their sale and open it, even once the next sale has started; and the heads-up five minutes before a sale opens goes to the people in that sale and names it. Helpers get all of that now: the link, the backup file, the reminder, and the news about how their group got on, none of which used to reach them. When you say your group got tickets, the report lands on the sale you’re looking at: its group, its people, its tally. A coach sale and a general sale keep separate results, so nothing reported in one shows up in the other, and the next group you can help is one from the sale you’re on. Each ticket remembers which sale gave it, which is what later lets the next sale tell who already has one. On a Closed event the reveal that lets a group with tickets help a group still waiting belongs to the running sale: it only ever pairs groups in that sale, its window is that sale’s window, and a reveal from an earlier sale can never open a group in a later one. On the board, a group’s helpers sit on one line with a dot beside its people that goes green when they’ve had Sale day open in the last ten minutes and amber if they had it open earlier today, helpers can be dragged between groups just as members can, and the list of people to tick when you record tickets shows only the group’s buyers. If your sale asks a question of its own, like which town you’re getting the coach from, everybody’s answer to it sits on the checkout board beside the details you type in, and the group’s shared answer reads above them, so you can check where everyone’s going before you book it. Adjust lets a coordinator correct who in a group has a ticket: unticking somebody once the sale is over puts them into the resale round, and ticking somebody who’s buying in the running sale makes them a helper there. Once a sale has finished, who was buying and helping in it no longer changes, so its Groups page stops offering Review who is buying and the Buying or Helping choices.

    Sale daySale plansCoordinators
  4. Sale plans19 September 2026 / Update 2

    Moving people on to the next sale

    Once one sale has given people tickets, the next sale’s Groups page has Make ticket holders helpers. It lists everybody who already has a ticket but is still down as buying in that sale, says where their ticket came from, and shows where each of them would go: helping in the group they’re already in, keeping any group-admin role, or helping without a group. You see how many places that frees, and the buyers whose earlier sale still has no result stay buyers and are never counted as having failed. Untick anybody you want to leave for now, then apply, and it happens all at once without touching anybody else. While a sale is actually running it happens on its own: somebody who gets a ticket from another sale becomes a helper in the group they were buying in straight away, their place opens up for someone who still needs one, the group’s board and backup file update, and whoever reported sees who moved. Switching somebody back to Buying puts them back into that group as one of its buyers, keeping any group-admin role, as long as there’s room; if the group is full they go to the waiting room, as before.

    GroupsSale plansCoordinators
  5. Sale plans19 September 2026 / Update 1

    All of it on your phone

    Sale plans are on the iPhone and iPad app too. You can turn them on from an event’s Settings, add plans, start one from a copy of another, rename, reorder and delete them, and open a plan to choose which sale it’s for, who’s buying in it, and whether buyers in a group need to agree. The Groups screen gets a picker at the top: which sale you’re looking at, which one your event is running, and when each one is, or that it’s Date TBC. The group work you then do lands on the sale you picked. It says what each person is doing in that sale and why, marks anybody whose place needs a review, and lets coordinators change it, appoint helper admins, and share the waiting helpers out with Auto distribute helpers. Make this the operating sale and Make ticket holders helpers open the same reviews the website does, and a sale can be cancelled from its settings. The Sale day screen shows the same answer to your sale’s own question, per person and per group, as the website does. It names its sale, follows the one you were looking at, lands on the sale a notification was about, and keeps its offline files per sale, so a coach sale and a general sale never get mixed up on your phone. Report a result and the app shows who moved and where, exactly as the web does, and My data says why your ticket status can’t be changed.

    iPhone and iPadSale plans

Staying signed in

Accounts: Signed out while a page was open? You go to sign in, then straight back

When your sign-in runs out while you have a page open, the next thing you do takes you to the sign-in page instead of an error, and signing in brings you back.

  1. Staying signed in18 September 2026 / Update 1

    Signed out while a page was open? You go to sign in, then straight back

    If your sign-in ran out while a page was open, the next thing you did could land on a "couldn't load this page" error. It now takes you to the sign-in page, and signing in brings you back to the page you were on.

    Accounts

Reliability

A dropped connection tries again before showing an error

A moment of bad signal, or a slow answer from our side, used to put an error page in front of you straight away. Now the page tries once more by itself first, downloads in Safari no longer end on an error page, and the reviews page no longer loses its list of events to review.

  1. Hotfix18 September 2026 / Hotfix

    The page reconnects instead of showing an error

    If your connection dropped while a page was loading or updating, you got "Couldn't load this page" or a plain "Something went wrong" page, even when trying again would have worked straight away. Now the page says it is reconnecting and tries again on its own. If that works, a short message tells you the connection dropped and the page was refreshed, so you can check anything you had just pressed. If it fails again, you see the usual error page with a button to reload.

    ReliabilityWeb
  2. Hotfix18 September 2026 / Hotfix

    Excel and calendar downloads work cleanly in Safari

    In Safari, exporting the sale-day board to Excel could download the file and then replace the page with an error. Adding an event to your calendar was built the same way. Both now fetch the whole file before the download starts, so the page stays put, and a download that fails tells you so and leaves the button ready to try again.

    Sale dayWeb
  3. Hotfix18 September 2026 / Hotfix

    A slow moment no longer empties a page

    When our database took too long to answer, some pages gave up on the first try. The sale-day tab, the board, event settings, the page for editing your details and the review pages were among them. On the reviews page this could leave the list of events to review empty for up to an hour. These pages now ask once more before giving up, which is what the rest of the site already did.

    ReliabilityReviewsSale day

iPhone app

App version 1.3: a steadier sale-day screen

The sale-day screen in the app now keeps up with the sale and tells you what’s going on: the report button turns up when the sale opens, a change to the next group to help says why, “The purchase fell through” works for any group the website offers it on, and a screen that gets stuck or can’t update says so and gives you Try again.

This arrives in app version 1.3. Until you have it, pull down on the sale-day screen once the sale opens and the report button appears.

  1. Hotfix16 September 2026 / Hotfix

    Nobody goes into the resale round while the sale is still on

    If a seller cancelled an order an hour into the sale, the group was put into the resale round - the queue for spare tickets after the sale. That’s the right thing once the sale is over and the wrong thing while it’s still running, because the group can still be bought for: somebody else is about to get through, and this group had just gone to the back of a queue for next time instead of the front of the one happening now. So it no longer does. While the sale is on, a purchase falling through puts the group straight back among the groups still waiting for tickets, and anyone helping can buy for them again. The same goes for a group that records it didn’t get through, and for anyone you untick when you say who you got tickets for: they stay in the mix. Everyone in a group who still needs a ticket goes into the resale round at the moment the sale ends, all together. The message your group gets, on email and on your phone, now says which of the two happened. And because whether the sale is over now decides all of this, an organiser needs to be able to say so: Sale over is there from the moment the sale opens until somebody presses it, rather than disappearing on a morning where every group got through. Once it’s pressed it goes, and the page says the sale is over.

    Sale dayWebiPhone app
  2. Hotfix16 September 2026 / Hotfix

    The app asks for a rating once, at a calm moment

    When your group gets tickets, the app may ask you to rate it on the App Store. It asks on your events list, never on the sale-day screen, and never while a sale is running for any of your events. There’s also a Rate the app row in Account, for anyone who’d rather leave one without waiting to be asked.

    iPhone appYour account
  3. Hotfix15 September 2026 / Hotfix

    Something to press when a screen gets stuck

    The sale-day screen in the app could go blank, with no message and nothing to press, until you pulled down to refresh. Now, if the sale-day screen or an event is still loading after ten seconds, it says it’s taking too long and gives you a Try again button that starts a fresh request rather than waiting on the stuck one. If the sale-day screen can’t update, or stops getting updates, a line at the top says what you see may be out of date, with Try again beside it. The app also stops waiting when TicketSquad has sent nothing back for thirty seconds, instead of a minute, and no screen tells you that you’re offline when it was TicketSquad that didn’t answer.

    Sale dayiPhone app
  4. Hotfix15 September 2026 / Hotfix

    No more quiet swaps in the app either

    On the sale-day screen, the group to buy for next could change to a different group while you were copying its details into a checkout. Now a highlighted line says which group just got tickets and which group to try for next. If you had already started on that group, by copying one of its details or pressing one of its buttons, the app keeps it on screen and asks you first, and nothing on the screen changes until you press OK. Then it fetches the latest, so it’s right even if several groups got tickets while you were reading. Everyone on the event now sees the “Groups with tickets” count in the app, not only organisers. And when your own group gets tickets and you have one, the sale-day screen celebrates as well as the Brief. Dismiss it in one place and it’s gone from both. On the website and in the app, your own group now sits at the top of the sale-day list until it has tickets, then moves below the groups still to help, and the celebration only names the person who bought the tickets when it was somebody other than you. In the app, each group now sits in its own box, as it does on the website. If a group gets tickets while you’re halfway through copying its details, the question now simply says so and asks you to press OK to see the next group to help. And an organiser is only pointed at Sale over while there’s a Sale over button to press.

    Sale dayiPhone appWeb
  5. Hotfix15 September 2026 / Hotfix

    Fell through, for any group

    If a seller cancels an order or a payment bounces after tickets were recorded, the group needs to go back into the resale round. On the website an organiser could say so for any group, and so could the person who bought the tickets, but the app only offered it for your own group. Now each group on the sale-day screen in the app has “The purchase fell through” for that group, for the same people the website offers it to. If you bought for a group whose details you can no longer see, it appears under “Results you recorded” instead. It asks what happened before anything changes, and if somebody reported for that group again while you were deciding, nothing is changed and the app says so.

    Sale dayiPhone app
  6. Hotfix14 September 2026 / Hotfix

    No more "too early" under "On sale now"

    The app asks us whether you can report tickets yet, rather than working it out on your phone, and that’s how it should be. But it only asked again when somebody on the event recorded a result, and the sale opening isn’t a result. So on our Glastonbury rehearsal, anyone who had the screen open before the sale saw the countdown say "On sale now" above a card still saying it was too early, and the first person through the queue had no way to report until they pulled down to refresh. The screen now asks again by itself once the sale has opened. It asks once, and at a slightly different moment on each phone, so everyone watching the same countdown doesn’t ask in the same second.

    Sale dayiPhone app

Dashboard

Events with no date stay with your upcoming events

An event whose date is still to be confirmed no longer moves into Past events when its sale opens. It stays with your upcoming events, on the website and in the app.

  1. Hotfix16 September 2026 / Hotfix

    Date TBC doesn’t mean it’s over

    If an event had no date yet, your dashboard moved it into Past events as soon as its sale opened, which is exactly when you need it to hand. An event with no date now stays with your upcoming events until it has one. Once its date has been and gone it moves to Past events as usual, and if you’re done with it before then, archiving it tidies it away. This works in the app you already have, with no update needed.

    DashboardWebiPhone app

Sale day

The next group to help says why it changed

When somebody gets tickets for the group you were about to buy for, the sale-day tab now says so and names the next group. If you had already started copying that group’s details, it keeps them on screen until you press OK.

  1. Hotfix15 September 2026 / Hotfix

    No more quiet swaps on sale day

    The sale-day tab keeps itself up to date, and when another result came in, the next group to help could quietly change to a different group, even while you were halfway through copying its details into a checkout. Now, when the next group changes, a highlighted line says which group just got tickets and which group to try for next. If you had already started on that group, by copying its details or opening “who did you get tickets for”, the page keeps its details on screen and stops updating until you press OK, then fetches the latest, so it’s right even if several groups got tickets in the meantime. Your celebration stays put too: it no longer disappears or starts again while you’re reading it. And once nobody is left to help, the page celebrates and asks you to hold on in case a purchase falls through, until the sale is ended.

    Sale dayReliability

Reviews

Reviews: You can now review TicketSquad itself

The reviews page has always been about events. It now has a section about us, too: give TicketSquad a rating out of five and, if you want, say a sentence about how it went. Everyone can read what people have said, and the overall rating appears once a few people have left one.

  1. Reviews15 September 2026 / Update 3

    A nudge to review TicketSquad, now and then

    In the month after your group gets tickets, if you have one, the event page asks how TicketSquad did. Your dashboard asks now and then too, and your account page always has a link to leave a review. Each of those two asks once, then waits 30 days before asking again, whether you press Not now or simply scroll past, and it’s the same wait on every device you use. Once you’ve left a review, they all stop, including the link on your account page. There are no emails about it.

    Reviews
  2. Reviews15 September 2026 / Update 2

    Sort, filter and page through reviews of TicketSquad

    Reviews of TicketSquad now come ten at a time, with Previous and Next to move between pages. You can put the newest or the oldest first, or the highest or lowest rated, and narrow them to one number of stars or to the past month or year. What you choose is part of the page link, so you can share exactly the view you’re looking at, and Previous and Next are ordinary links, so the back button walks back through the pages. The overall rating at the top always counts every review, whatever you’ve narrowed it to.

    Reviews
  3. Reviews13 September 2026 / Update 1

    Tell us how it’s going, on the reviews page

    On the reviews page, just under the events, there’s now a panel about TicketSquad rather than about a festival. Pick a number of stars and that’s a review; add a sentence if you have one. You choose how you’re credited, exactly as you already do on an event review - first name, full name, a name of your own, or anonymous - and you can edit or delete what you wrote at any time. Everyone can read the reviews and the rating out of five, and as with events the overall number is held back until enough people have rated so a couple of early opinions can’t stand in for everyone. If a review of us is out of order you can report it, and our team will look - unlike an event review it stays up while they do, because we’d rather not be able to make criticism of ourselves disappear. You can also hide a particular person, which only affects what you see.

    Reviews

Sale day

A heads-up five minutes before the sale opens

Everyone in a group now gets a notification five minutes before tickets go on sale, with the start time in it, so there’s time to get ready and open sale day before it begins.

  1. Hotfix14 September 2026 / Hotfix

    Five minutes to go

    Until now the last reminder before a sale came two hours out, and nothing told you it was about to begin. Five minutes before the sale opens you now get a push notification, and the same message in your notifications, saying what time it starts. Tapping it opens sale day, ready for when tickets go on sale. It follows your Tickets notification setting, and if the sale time moves you hear about the new time, not the old one.

    Sale dayNotifications

Sale day

The sale-day tab notices the sale opening

If you opened the sale-day tab before the sale started, the “I got tickets” button could turn up late, only once something else refreshed the page. The tab now refreshes itself when the sale opens.

  1. Hotfix14 September 2026 / Hotfix

    “I got tickets” appears when the sale opens, without you reloading the page

    Most people open the sale-day tab well before the sale and leave it open. The “I got tickets” button, the groups you can help and the running count only appear once the sale has started, and the tab had no way of knowing when that was, so they could turn up late, after something else happened to refresh the page. The tab now refreshes itself within a few seconds of the sale opening, spread out a little so everybody’s page isn’t asking at the same instant. A tab left in the background catches up as soon as you look at it.

    Sale dayReliability

Tickets

Tickets: Tickets now remember where they came from

Your squad keeps a note of how each person got their ticket - from a group result, because they said so themselves, or from before we started keeping track. Two things follow from that, and one of them fixes a way people could lose a ticket they really had.

  1. Tickets14 September 2026 / Update 2

    A purchase falling through no longer takes tickets it never gave

    If somebody already had a ticket - they bought one elsewhere and said so when they joined, or ticked “I got one” themselves - and then a purchase for their group fell through, they lost that ticket too. Nothing said so; it simply went. That’s fixed. Marking a purchase as fallen through now only clears the tickets that purchase actually handed out, and anything somebody brought with them stays exactly where it was.

    Sale dayEveryone
  2. Tickets14 September 2026 / Update 1

    A ticket from a group result is a coordinator’s to undo

    When a group result says you got a ticket, the “Actually, I haven’t” button is no longer yours to press - your ticket status shows as it is, and a line explains that it came from your group’s result and a coordinator can change it if that’s wrong. This is so that one person clearing their own status can’t quietly contradict what a group reported, which is the sort of thing nobody notices until the day itself. Tickets you marked yourself, or that were already recorded before this change, stay yours to change as they always were.

    My dataEveryone

Sale day

Undo now checks it’s undoing the result you were looking at

If a group’s result changed while you had the undo box open, confirming it used to remove whatever result was there by then, which could be somebody else’s. It now notices, changes nothing, and tells you to look again.

  1. Hotfix13 September 2026 / Hotfix

    Undo and “the purchase fell through” know which result they’re about

    On a busy sale the same group can report, undo and report again inside a couple of minutes. If you had the undo box, or the “the purchase fell through” box, open across one of those changes, confirming it acted on whichever result was on the group by then rather than the one on your screen - so you could quietly delete a result somebody else had just recorded, and neither of you would be told. Both boxes now say which result they’re about. If it’s changed underneath you, nothing happens and you get told somebody has reported for that group since, so you can look at the new result before deciding. The app does the same on your own group’s result from version 1.3.

    Sale dayReliability

Joining

Joining a squad no longer falls over when the event is busy

If somebody was making a change to an event at the exact moment you tapped join, the join could fail with an error page instead of simply waiting its turn. It now waits, goes through, and only ever asks you to try again in the rare case it truly can’t get in.

  1. Hotfix13 September 2026 / Hotfix

    A busy event no longer breaks the join

    Joins arrive in a rush the moment a squad link is shared, and while a coordinator is editing the event everyone joining has to wait a beat for that edit to finish. Until now, a wait longer than five seconds didn’t just take a while, it failed outright: an error page on the web and a plain server error in the app, for somebody who had done nothing wrong. It now waits and tries again by itself, and only if the event stays busy for the whole time does it come back and say so, in words, with your details still filled in.

    ReliabilityJoining

Board downloads

The board you download no longer carries anyone’s account email

The saved copy of a sale-day board listed every member’s account email in a column of its own. It’s the one file that leaves the site and gets forwarded, and it didn’t need that column, so it’s gone. Answers people gave to your own questions are untouched, including any that ask for an email address.

  1. Hotfix12 September 2026 / Hotfix

    Account email addresses are out of the saved board

    A saved sale-day board is the file you keep in case the site goes down, and people do forward it. Until now it opened with a column of everyone’s account email address, which nobody needed in order to buy a ticket. That column has gone from both the single-group board and the all-groups one, and each person is shown by their display name instead. Answers people gave to your own questions are untouched, including any question that asks for an email address, because that’s something they chose to share with the group. The live board never showed account emails, and the spreadsheet export still shares them with coordinators and event owners only, exactly as before.

    Sale dayEveryone

Profile sharing

Choose what your squad can see, item by item

Your account page had one sharing tick box, it only covered your social links, and it told you your phone, postcode and address stayed private. They didn’t: anyone in a group with you could open your profile and read all three. There are now five separate tick boxes, and the four new ones start off.

  1. Hotfix12 September 2026 / Hotfix

    Five tick boxes instead of one, and four of them start off

    Under Share in closed events on your account page you now decide separately about your social links, your phone number, your email address, your address and your postcode. If you had the socials box ticked it’s still ticked and still does the same thing, and social links stay a little different from the rest: people you already share an event with can see them either way, and the box shows them more widely. The other four start off for everybody, which means something changes today whether you touch the page or not: your phone, address and postcode are no longer shown to people who share an event with you unless you say so. That was what the old page promised all along, and now it’s true. Your email address isn’t shown to your squad unless you tick it. None of this changes who can find your profile in the first place - only what’s on it when they open it, and our support team can still see your details when they’re helping with your account.

    AccountEveryone

Sale dates

Move an event on to its next announced sale

An event stores one sale date, and everything to do with sale day follows it: reminders, the countdown, the backup files. On an event with two sales it stayed on the first one, so the second got nothing. There’s now a button to move the event on, and it says which sale it’s moving to before you press it.

  1. Hotfix12 September 2026 / Hotfix

    A second sale no longer goes unnoticed

    If your event has a coach sale on the 1st and a general sale on the 4th, everything sale-day used to key off the 1st and stay there: the reminders went out for the coach sale, the backup files were built for the coach sale, and the general sale arrived with nothing prepared and nothing saying why. Event settings now has a button under Dates that moves the event on to its next announced sale, naming the sale it will move to before you press it. Saved copies of the old board stop working straight away, and fresh ones are built in the run-up to the new date, the same way they always are. It’s one way, so it confirms first. Along with it, the date an event points at now means the same thing however the schedule was entered: the next sale still to come, rather than the earliest one you ever typed.

    Event settingsCoordinators

Sale day

Reporting your result no longer fails when other groups are reporting

On a busy sale, telling us your group got tickets could come back as a generic failure while somebody else was reporting at the same moment. Nothing had gone wrong, and nothing had been saved. It now waits its turn and goes through.

  1. Hotfix12 September 2026 / Hotfix

    Two groups can report at the same time

    Every group reporting on the same event had to queue behind the same record, and if the wait ran out the report came back as an error even though nothing had been written. On our Glastonbury rehearsal that was roughly one failed attempt for every four that worked, and in the app it showed up as a plain server error. Groups no longer queue behind each other at all, and on the rare occasion a report does have to wait, it waits and then goes through instead of giving up. If it truly can’t get through, you now get a clear "several groups are reporting at once, try that again in a moment" rather than a shrug.

    ReliabilitySale day

Sale day

Saying a purchase fell through, for a group that has left your page

If you bought for another group on a private event, you can now say their purchase fell through later that day or the next morning - even though recording it is what ended your access to their details.

  1. Hotfix12 September 2026 / Hotfix

    The way back stays open for the group you bought for

    On a private event, being let in to see another group’s details is what lets you buy for them - and recording that you got the tickets is what ends it, because the job is done. Their table leaves your page at that moment, which is right. What wasn’t right is what happened if the sale collapsed afterwards: the seller cancels the next morning, and the one person who could put it back - you, because buying for them made you their lead booker - had nothing to press, since the group was no longer on your page at all. For the first five minutes you did get an undo, and both that and this page told you to use "The purchase fell through" after it, which was advice you couldn’t take. Now you can: under "Results you recorded", a group you bought for keeps its own button for as long as their result stands and you’re still the one who can change it, whether or not you can still see their details. It puts them back into the resale round and tells them what happened, exactly as it does for a group still on your screen.

    Sale dayHelping another group

iPhone app

iPhone app: The app gets the rebuilt sale day, coordinator controls and all

Everyone’s checkout details, the next group to help and the coordinator’s "sale over" button are all in the app now, rather than only on the website.

This is in the next app update. It goes to Apple for review once these changes are live on the website, and usually appears a day or so later - the website has everything below already.

  1. iPhone app12 September 2026 / Update 4

    Choose what your squad can see, from the app

    The account page on the website recently replaced its single sharing tick box with five separate ones - your social links, your phone number, your email address, your address and your postcode - and the app only had the old single toggle. Now it has all five, so you can make the same choices from your phone. Two things worth knowing. The app used to tell you your phone, postcode and address stayed private, which was never quite true, and that line has gone from both places; what’s true now is that they’re only shown if you turn them on. And social links work the other way round from the other four: people you already share an event with can see them either way, and the switch shows them more widely - the app says so on that row rather than leaving five identical-looking switches to imply five identical promises.

    AccountiPhone app
  2. iPhone app11 September 2026 / Update 3

    Pressed "I got tickets" for the wrong group? You have five minutes to take it back

    If you get through a second time and buy for another group, you tap to record it - and until now, if you’d tapped the wrong group, the app gave you no way back. The website has had an undo for this since last week; the app didn’t, so the only fix was to find a laptop or ask a coordinator. Now you get "Undo the result for <that group>" for the first five minutes after you record it, exactly as the website does - on that group’s own card, or in a "Just reported" note at the top when recording it is what ended your access to their details. Tapping it removes the result and the ticket records it created - anyone who already had a ticket from before keeps theirs - and if you’d been left with nobody else to help, their details come back so you can pick the group up again. (If you’ve since been given another group to help, you keep that one instead - nobody juggles two.) After five minutes it disappears, because by then people have been told: from that point a coordinator or the group’s lead booker uses "The purchase fell through" instead, which puts the group into the resale round and tells them what happened.

    Sale dayiPhone app
  3. iPhone app11 September 2026 / Update 2

    The app now says when there’s nobody left for you to help

    Once your own group is covered you’re free to buy for a group that’s still waiting, and the app shows you which one. When there was nobody waiting it used to show you nothing at all - and nothing is ambiguous, because it looks the same as a screen that hasn’t loaded, or a feature you were never offered. The website tells you plainly in that moment, and now the app does too: "Your group is covered and there is no other group waiting right now. If one needs help later, it will appear here." It only appears if you’re actually free to help somebody, so a screen that’s quiet because your own group is still in the queue doesn’t get a message about other people.

    Sale dayiPhone app
  4. iPhone app10 September 2026 / Update 1

    Checkout details, the next group to help, and ending the sale - all in the app

    The app’s sale-day screen used to send you off to a separate board to see anybody’s checkout details, and it showed you every group on the event whether you could read their answers or not. Now the details are on the sale-day screen itself, showing only the groups you actually have access to, and only the answers you need at checkout - the full board is still one tap away when you want the rest. The group you should be buying for next is lifted to the top with its own panel, so you’re not scanning a list to find it, and the button to say you got tickets sits on that group’s own table rather than in a separate card away from the details you just typed. Coordinators get the bigger change: the "sale over" button is in the app now. Press it and you see exactly which groups haven’t recorded tickets and how many people that covers, you tick to confirm you understand what it does, and then it marks them all at once, moves everyone still without a ticket into the resale pool, and stops sharing group details with the groups who were helping them. If any of that sharing was still running, the app tells you before you press and again afterwards, so you can answer anyone who asks why their sheet disappeared. Until now that was a website-only button, which meant finding a laptop at the end of a morning you’d run entirely from your phone.

    Sale dayiPhone app

Your account

The bouncing-email warning now waits until it means something

A single email that failed to arrive used to put a red warning across your dashboard telling you to change your address. It now waits until mail has failed more than once, and says so on your account page in the meantime.

  1. Hotfix12 September 2026 / Hotfix

    One email that didn’t arrive is no longer treated as a broken address

    If an email to you failed even once, your dashboard and every event page carried a red alert saying emails to your address were bouncing and you should change it, and your account page opened the change-email form ready to go. That was too strong. Mail servers turn messages away for all kinds of temporary reasons - a full mailbox, a busy relay, a moment of bad luck - and the report we get back doesn’t tell us which. It looked identical whether the address was dead or the message was simply deferred for a minute. So the red alert now waits until mail to you has failed more than once, which is when it’s genuinely worth acting on. A first failure gets a quiet line on your account page instead, saying an email bounced and that it may well have been temporary, with the option to change your address if TicketSquad mail stops turning up. And when the failure was ours - our own sending hitting a limit, rather than anything about your address - you now see nothing at all, because there was never anything for you to fix. Signing in through a link we just emailed you now clears the warning too, which it didn’t before - previously, once your address was verified, changing it was the only way to make the alert go away even if your mail had started arriving again. The iPhone app follows the same rule.

    Your accountEveryone

Your group

The waiting room no longer reads as a missing answer

Someone waiting to be put in a group now shows a green tick once their answers are in, instead of the amber cross that used to sit next to everyone on the bench.

  1. Hotfix11 September 2026 / Hotfix

    A green tick for people on the bench who have filled everything in

    On the Groups tab, everyone waiting to be put in a group wore the amber cross that means "still needs to fill something in" - even the people who had already answered every question. So a coordinator scanning the waiting room couldn’t tell who was ready and who still owed them an answer, and the person themselves saw a green tick on their own page at the same moment. The cross was really saying "not in a group yet", which the waiting room already tells you. Now the tick and the cross mean one thing: whether their answers are done. The same fix reaches the iPhone app.

    Your groupCoordinators

Sale day, rebuilt

Sale day: Everything now happens on one page

The sale-day tab is where you work now: the group you should buy for next at the top, everyone’s checkout details underneath, a button on each group, and a running count of who’s covered. It keeps itself up to date, so nobody has to refresh or ask in the chat.

  1. Sale day, rebuilt11 September 2026 / Update 6

    The details, the next group to help and the buttons are all in one place

    Sale day used to be spread over three places: the tab with the buttons, the board with everyone’s details, and a separate page for confirming who was covered. On a practice run with ninety people that was the thing that tripped everyone up - not any one screen, but how many of them there were. One of them put it plainly: the hard part was getting to see the next group to help. So it’s one page now. The sale-day tab shows the checkout answers for every group you’re allowed to see, with the same copy buttons, and the group you should buy for next sits at the top in its own panel rather than somewhere down a list. It carries the required answers only, which is what you actually type at checkout - the full board is still one click away for the optional answers and the export. Every group you can see carries its own controls, named for that group, so if a purchase falls through an hour later you can still say so; for the first five minutes after you report you get a simple undo instead, because correcting a misclick shouldn’t put your whole group back into the resale round. A running count at the top - Groups with tickets, and which ones - means nobody has to ask how the morning is going. And it keeps up on its own: when any group on the event records tickets, the count changes, the next group you can help becomes the right one and the tables follow, within about fifteen seconds and without you touching anything. That matters most in the case nobody noticed before, when you were queueing for another group and they got through on their own. Who can see whose details hasn’t changed: on a Closed event you see your own group, and any group you’ve been given access to help, and nothing else.

    Sale dayEveryone
  2. Sale day, rebuilt11 September 2026 / Update 5

    The nudge button has gone

    Coordinators had a "Nudge" button next to each group that hadn’t reported yet, which sent that group a reminder. In the same practice run nobody wanted it: in the middle of a sale you’re buying tickets, not chasing paperwork, and the groups who hadn’t reported were usually the ones still in the queue. So it’s gone, and the page is simpler for it. You can still see at a glance which groups have reported and which haven’t, which was the useful half.

    Sale dayCoordinators
  3. Sale day, rebuilt10 September 2026 / Update 4

    “I got tickets” asks who, in the same press

    Real sales are messy. You get through the queue with four of the six people you were buying for, because someone’s registration had lapsed and someone else mistyped a postcode. Saying so used to mean pressing “I got tickets” and then finding a second screen to tick the four - and that second screen only ever existed on the website, so anyone reporting from their phone could say their group got tickets but never who for. Now the question comes with the button. Press “I got tickets” and you’re asked who you got them for, with everyone already ticked; untick anyone who missed out, and that’s the whole thing. They go into the resale round, which is what it’s for. The screen that asked you to paste in your confirmation email from the ticket seller has gone with it, and so has the idea that tickets are somehow not real until you do. There’s one state now: your group got tickets, and these are the people it got them for. And because the answer travels with the report, everyone in the group gets their email whichever device you used - reporting from the app used to tell nobody anything at all.

    Sale dayGroups
  4. Sale day, rebuilt10 September 2026 / Update 3

    One email when your group is covered, not two

    Recording that your group had got its tickets used to send everyone two emails within a few minutes of each other: first one saying you’d been matched with a group that hadn’t got through, then the real one saying you’re going. Two messages, about the same thing, on the busiest day of the year. They’re now one. When someone records that your group got its tickets, everyone in the group gets a single email - the celebration, and underneath it the link to the group you can go and buy for, if you’ve been matched with one. Everyone gets that link, including anyone who missed out on a ticket this time round, because they can buy for someone else just as well. If your coordinator turns the sharing off, or the sale ends, the link simply isn’t there - it’s worked out at the moment the email is written, never before.

    Sale dayEveryone
  5. Sale day, rebuilt9 September 2026 / Update 2

    Telling us your group missed out is no longer your job

    Sale day used to give every group two buttons: one for getting tickets and one for missing out. The second one was a trap. Sales run for hours, people drop out of the queue and rejoin, and someone pressing "we didn’t get through" at the wrong moment closed the question for their whole group while the rest of them were still trying. So it’s gone. Recording tickets is still yours, and it’s the only thing your group reports. When the sale is genuinely over, your coordinator presses one button and every group without tickets is marked together, and everyone in them who still needs one moves into the resale pool ready for the next round. Anyone who already has a ticket keeps it and stays out of the pool. The coordinator sees exactly which groups that covers, and how many people, before anything happens. Ending the sale also ends the sharing: any group that was given another group’s details to buy for them loses that access straight away, rather than keeping it for the rest of the day. And if a group did get through and simply hadn’t said so yet, they can still record it afterwards.

    Sale dayEveryone
  6. Sale day, rebuilt9 September 2026 / Update 1

    When the group you’re helping gets there first, you get your next choice

    The group you were buying for reporting their own success used to end your reveal and leave nothing in its place - your card simply vanished mid-sale, and nothing ever gave you another one, however many groups were still waiting. You’re matched again the moment they report, with the next group on your own list, and everyone in your group gets the new link by email. Several groups can be buying for the same group at once now, too, so nobody is turned away for being second. And if there really is nobody left waiting, the page says so instead of going blank.

    Sale dayEveryone

Sale day

Sale day: Once a group has its tickets, it stops being asked for them

A group that had already got through was still showing the "I got tickets" button next to the one for reporting the purchase fell through. The first of those has gone.

  1. Sale day11 September 2026 / Update 1

    No more being asked for tickets you’ve already got

    On a group that had got through, whoever bought for it - and the coordinator - were shown two buttons side by side: one to say the group got tickets, and one to say the purchase fell through. Only the second made any sense, since the first thing had already happened. Pressing it opened the list of who the tickets were for, let you tick people off, and then refused, because the result was already recorded. Nothing was lost or double-counted, but on the busiest screen of the day it was a button that could only waste your time, sitting exactly where you’d reach for one in a hurry. It’s gone: a group that has recorded its tickets now shows only the way back out, which is what the page was always meant to do.

    Sale dayEveryone

Sale day

Sale day: If you’re buying for a group, you can say so

Someone who joined only to help now gets the "I got tickets" button for every group they’ve been given access to, not just the one they were put down for.

  1. Sale day11 September 2026 / Update 1

    The button now follows the details you were given

    Some people join an event with no intention of going: they’re there to sit in the queue for a group that needs an extra pair of hands. Once that group had its tickets, sale day would still hand them another group’s checkout details to buy with - names, registration numbers, dates of birth, the lot - and then give them no way to say they’d got through. The page went as far as telling them nobody was waiting, while the waiting group’s details sat on the screen underneath. Anyone who did get through in that state had bought tickets the event had no record of, so the group stayed marked as still trying and its members were heading for the resale round. Now the button follows the details: whenever a group has been given access to another group’s checkout answers, anyone buying on their behalf can record the result for it, and it stops the moment that access does.

    Sale dayEveryone

Groups

Groups: Adding your first group no longer puts you in it

A new group starts empty, and you drag yourself in when you’re ready, the same as everyone else.

  1. Groups9 September 2026 / Update 1

    Adding your first group no longer puts you in it

    Adding the first group used to drop you, the coordinator, straight into it. Now a new group starts empty and you drag yourself in when you’re ready, the same as everyone else. Nothing changes for groups you already have.

    GroupsCoordinators

Sale day

A saved sale-day board that has gone out of date now points you at the live one

A saved or emailed board link used to reach a dead end once the board behind it moved on, either saying the sale had ended or showing a plain "page not found". It now tells you the board is out of date and takes you straight to the live board for that event.

  1. Hotfix9 September 2026 / Hotfix

    The link from a saved board takes you to the live board

    Your saved sale-day board is a backup for if the site is down, and the link on it keeps working across every regeneration. But there are moments when there’s no saved board to show: shortly after the sale, or in the couple of minutes while the boards are being rebuilt because someone joined or moved group. Following the link at one of those moments used to end in a "this sale has ended" page or a bare "page not found", with nothing to do next. It now says the board is out of date, explains that your group’s data has moved on, and gives you a button through to the live board, which always has the current details and shows you the next group you can help once your own group has its tickets.

    Sale dayEveryone

Sale day

"We didn’t get through" no longer means you never will

Saying your group missed out used to close the door on it for good. Now it just means not yet - your group can still record tickets afterwards, and other groups can buy for you.

  1. Hotfix9 September 2026 / Hotfix

    A group that missed out can still get tickets

    If anyone in your group pressed "We didn’t get through" while the sale was still running, that was the end of it. Your group lost its own result card, disappeared from every other group’s list of people to buy for, and if someone had joined saying they already held a ticket, even undoing it was refused. Nobody could put it right. Now a missed-out result means not yet: your group can record tickets whenever someone finally gets them, another group buying on your behalf can record them for you, and undoing the report works. If your group had already been emailed the bad news, everyone gets a correction. This works in the app you already have - no update needed.

    Sale dayEveryone

Sale day

Your sale-day board stops disappearing when somebody else changes group

Adding a helper or moving a member used to clear the sale-day board for every Group on the event, and nothing rebuilt them until the next hourly refresh. Now only the Groups that actually changed are refreshed, they rebuild straight away close to the sale, and a coordinator can put any missing ones back with one button.

  1. Hotfix9 September 2026 / Hotfix

    One Group changing no longer clears everybody else’s board

    Adding a helper to Group 4, renaming a Group, or moving one member between Groups used to wipe the saved sale-day board for every Group on the event, and the next rebuild could be up to an hour away. On a busy afternoon before a sale that meant everyone opening the sale-day tab and seeing “Not generated yet”. Only the Groups whose details actually changed are refreshed now, and inside the last day before a sale they rebuild immediately instead of waiting for the next hourly pass. Your existing sale-day links keep working throughout and always serve the newest board.

    Sale dayCoordinators
  2. Hotfix9 September 2026 / Hotfix

    Rebuild missing boards for every Group, in one press

    If any Group is showing “Not generated yet”, coordinators now get a Rebuild button on the sale-day tab that says how many boards are missing and puts all of them back, not just their own Group’s. It tells you what it did, existing links keep working, and boards that were taken down on purpose – after a sale has ended, or when an event was made private – stay down.

    Sale dayCoordinators
  3. Hotfix9 September 2026 / Hotfix

    The two-hour warning waits until your board is actually ready

    The notification two hours before a sale used to go out on a timer alone, so it could tell you your sale-day link was live and land you on a page that had nothing on it yet. It now waits for your Group’s board to be ready, the way the email always has, and arrives as soon as it is.

    Sale dayNotifications

Sale day

Copy fixed on an offline sale-day board on Android

Saving the sale-day board to your phone, which is what the offline hint tells you to do, stopped both copy buttons working on several Android browsers. Copying now falls back to a second method when the first one isn’t available, and only asks you to select the text by hand if neither works.

  1. Hotfix9 September 2026 / Hotfix

    Tapping copy puts the text on your clipboard, not an error message

    A dry-run participant saved their board to their phone, exactly as the offline hint suggests, and then every tap on a copy button came back with "Copy failed, select manually". A file opened from your own phone isn’t treated as a secure page, and the modern clipboard is only offered to secure pages, so the button had nothing to use. The same thing happened inside apps that open links in their own built-in browser. Copying now tries an older method when the modern one is missing or refused, which covers both of those cases, and the failure message only appears once neither has worked. Every other copy button in the app got the same fallback, so invite links, calendar feed addresses and community links are covered too.

    Sale dayEveryone

Error pages

A page that fails to load still looks like us

Outside the signed-in app, a failure used to drop you onto a bare white page with no navigation and no way back. Those pages now carry the same branded message and the same Try again button as everywhere else.

  1. Hotfix9 September 2026 / Hotfix

    Errors on public pages keep their branding and their button

    Squad Communities, the ticket guides, invite links, pricing, the home page - if any of them hit a problem while loading, you got an unstyled white page with black text, no navigation and nothing to say it was us. That was our last-resort screen showing through, and it was the first thing some people ever saw of TicketSquad. Every one of those pages now shows the same branded message the signed-in app does, with the Try again button that genuinely re-fetches the page, and it still recognises a tab left open across an update and offers you a reload instead.

    ReliabilityEveryone

Saved boards

Saved boards: The downloadable board is a backup you save in advance

It used to sit next to the live board looking like an equal choice, and plenty of people picked it and then waited for it to update. A saved copy never can. It’s now clearly the thing you open if the site is down, and it links straight back to the live board.

  1. Saved boards9 September 2026 / Update 4

    The live board leads, and a saved file says on its face that it’s one

    On the same practice run, a lot of people ended up working from a downloaded sale-day file and refreshing it, expecting the details to change as groups got their tickets. A downloaded file can’t change - it’s a copy of one moment - and nothing on the page said so. The live board is what updates, and it’s also the only place that shows which group still needs help once yours is covered, which is the whole point of going again for someone else. So the wording has changed everywhere: the sale-day tab leads with the live board, the downloads sit under a heading that says they’re an offline backup for if the site is down, and every downloaded file now opens with a link straight to the live board and a plain line saying it won’t update however many times you refresh it. Nothing about how the files are generated or emailed has changed, and your saved links still work.

    Sale dayEveryone
  2. Saved boards9 September 2026 / Update 3

    A saved board that has gone out of date takes you to the live one

    Your saved sale-day board is a backup for if the site is down, and the link on it keeps working across every regeneration. But there are moments when there’s no saved board to show: shortly after the sale, or in the couple of minutes while the boards are being rebuilt because someone joined or moved group. Following the link at one of those moments used to end in a "this sale has ended" page or a bare "page not found", with nothing to do next. It now says the board is out of date, explains that your group’s data has moved on, and gives you a button through to the live board, which always has the current details and shows you the next group you can help once your own group has its tickets.

    Sale dayEveryone
  3. Saved boards9 September 2026 / Update 2

    The two-hour warning waits until there’s something to open

    The notification two hours before a sale used to go out on a timer alone, so it could tell you your sale-day link was live and land you on a page that had nothing on it yet. It now waits for your group’s backup file to be ready, the way the email always has, and arrives as soon as it is.

    Sale dayNotifications
  4. Saved boards9 September 2026 / Update 1

    Copy buttons work on a board saved to an Android phone

    A dry-run participant saved their board to their Android phone, exactly as the hint suggests, and then every tap on a copy button came back with "Copy failed, select manually". A file opened from your own phone isn’t treated as a secure page, and the modern clipboard is only offered to secure pages, so the button had nothing to use. The same thing happened inside apps that open links in their own built-in browser. Copying now tries an older method when the modern one is missing or refused, which covers both of those cases, and the failure message only appears once neither has worked. Every other copy button in the app got the same fallback, so invite links, calendar feed addresses and community links are covered too.

    Sale dayEveryone

Out-of-date pages

A page left open now tells you when it’s gone out of date

Leave a tab open long enough and the version of the site it’s running gets replaced. Buttons on that page quietly stopped working. Now the page says so and offers you a reload.

  1. Hotfix9 September 2026 / Hotfix

    Out-of-date pages ask you to reload

    If you leave a TicketSquad tab open overnight and we release an update in the meantime, that tab carries on showing the older version. Anything you pressed on it was quietly refused, with no message and nothing saved - so it looked like the button simply did nothing. Pages now notice when this has happened, usually within a few seconds and before you press anything, and offer you a reload that picks up the current version.

    ReliabilityEveryone
  2. Hotfix9 September 2026 / Hotfix

    The second way an out-of-date page broke is covered too

    An out-of-date tab could also fail in a way that looked nothing like a button doing nothing: the whole page stopped loading and offered a plain apology with a Try again button. Trying again couldn’t work, because it asked the same out-of-date tab that was the problem, so the first press was always wasted. Pages now recognise this one as well, tell you a newer version is available, and reload on the first press instead.

    ReliabilityEveryone

App v1.2

App v1.2: Chasing your squad now works from the app

The app could already show you who hadn’t filled in their details and which groups hadn’t said what happened on sale day. It just couldn’t do anything about either. Now it can.

These arrive in the next TicketSquad app release. The web versions have been there all along and are unchanged.

  1. App v1.29 September 2026 / Update 2

    Nudge, prompt and regroup, without opening a browser

    If you organise for a squad, the app has been showing you the problem and hiding the fix. It listed the people still missing details and said “Not yet prompted” beside each of them. It showed which groups hadn’t reported back after a sale. It couldn’t send any of it. Now the readiness card has a button to remind everyone who still owes you their details, and the unfulfilled list lets you pick people, ask them to check their details, or put them together into a new group for the next round. The per-group nudge on the sale-day summary was built in this release too, and then dropped before it shipped - the practice run said nobody reaches for it with a sale running. Group admins get the same reminder for their own group.

    iOS appOrganisers
  2. App v1.29 September 2026 / Update 1

    You see who will actually receive it before you send

    Anything you send goes past a quick check first, and only when it needs to: if everyone in the group can be reached, it just sends. If some of them have never confirmed their email address, the app tells you who, sends only to the people it can reach, and lets you nudge the others to confirm - one tap each, right there in the list. Someone who has paused non-essential email is listed too, so you know why they won’t get it. It’s the same step the website has always shown, and it’s there for the same reason: mail that goes to an unconfirmed address goes nowhere, quietly.

    iOS appOrganisers

App v1.2

iOS app: v1.2 catches the app up on sale day

Set your group’s sale-day reveal preferences from your phone, and, if you’re buying for a group you’re helping, say so in the app instead of reaching for a browser.

Everything in this section travels in v1.2, which has to clear App Store review before it can reach your phone. The web side of each change is already live.

  1. App v1.29 September 2026 / Update 7

    A Notifications tab, so nothing gets lost

    The app has always sent you notifications, but there was nowhere to look them up afterwards. Swipe one away on your lock screen and it was gone. There’s now a Notifications tab, with everything you’ve been told, newest first, and a count on the tab when something is waiting. Tap one to go straight to the event it’s about, exactly as tapping the notification itself does. Rows you haven’t read are marked, you can clear one or clear the lot, and reading something on the website clears it here too. It goes back as far as you want to scroll. The count updates when you open the app and when something arrives while you’re using it, so it costs your battery nothing.

    iOS appNotifications
  2. App v1.28 September 2026 / Update 6

    See where our event details came from

    The details we hold about an event, when tickets go on sale, whether they can be passed on, what you need to get in, are gathered from sources of varying quality, and the website has always let you tap an information mark next to each one to see how confident we are and which sources it came from. The app showed the same details with nothing behind them. Now each one carries the same mark: tap it for a confidence figure, any note we have, and the sites the answer came from, with a colour that tells you at a glance whether to lean on it. The event brief also says how recently we last refreshed our view of the event, the same line the website shows, so you can tell an answer we checked this week from one we haven’t looked at in months.

    iOS appGuides
  3. App v1.28 September 2026 / Update 5

    Preview the join form on your phone

    When you set up the questions members answer as they join, the website shows a greyed-out mock of the form underneath so you can see what they’ll get. That was the one thing v1.1 left on the website on purpose, and it’s in the app now. Open Custom fields in event settings and tap Member form preview, which stays folded away until you ask for it so it costs no room on a phone. It shows the real control for every question, in the order members are asked, hidden questions left out, and none of it can be filled in.

    iOS appEvents
  4. App v1.28 September 2026 / Update 4

    Event update notifications open in the app

    Tap a notification about one of your events and it opens that event in the app. One of them didn’t. If you’re in more than one squad for the same event, an update to that event has no single squad to open, so it sends you to your events list, and that used to arrive in a web browser instead of the app. It now stays in the app.

    iOS appNotifications
  5. App v1.27 September 2026 / Update 3

    Helpers can report tickets from the app

    If you’re buying for a group you’re helping, you can now say you got the tickets from your phone. Two kinds of helper see this. If you’re not going yourself but are buying for one group, their card is on your Sale day tab with an 'I got tickets' button. And if your own group is already sorted and you get through again for a group that’s still waiting, every waiting group is listed there too. The website has worked this way for a while; the app used to show helpers nothing at all, so the only way to record a purchase was to find a browser mid-queue. Reporting a group as unsuccessful is still something only that group’s own members can do.

    iOS appSale dayGroups
  6. App v1.27 September 2026 / Update 2

    Edit your contact details in the app

    Your phone number, postcode and address have always been on the website’s profile page, and the app’s Edit profile screen simply didn’t have them. Now it does: open Edit profile from the Account tab and they sit above your social links, filled in with whatever you’ve saved. They stay private, exactly as they do on the website, and nothing else can see them.

    iOS appAccount
  7. App v1.26 September 2026 / Update 1

    Set sale-day reveal preferences in the app

    On sale day, a group that gets its tickets can go again for a group that didn’t, and the website has let each group say who it would help first and which groups must never see its details. Now the app has it too. Open a group’s menu on the Group tab, pick Sale-day reveal preferences, tap the groups in the order you’d help them and switch on any that must be kept away, then save. Coordinators can set this for every group; a group admin can set it for their own group, whether or not they also look after its members.

    iOS appGroupsSale day

Purchases

When a purchase falls through

A coordinator or the person who bought the tickets can now say the purchase fell through, which puts the group back in the resale round and tells everyone.

  1. Hotfix8 September 2026 / Hotfix

    The purchase fell through

    Sometimes a group gets its tickets and then the sale collapses - the seller cancels, or the payment bounces. Until now there was nothing you could do about it: undoing the result was blocked once anyone was down as holding a ticket, and the board kept saying you were going. There’s a new option on your group’s result card, “The purchase fell through”, for the coordinator and for whoever bought the tickets. It clears everyone’s tickets, puts the group back into the resale round so you keep your place, and emails the group to say the tickets fell through - with your explanation, if you add one. Your group can then report a new result if you manage to buy again.

    Sale dayGroups

Calendar

Your own events are on the calendar now

The calendar was only ever ours. It now shows your events too, on the page and in calendar sync, with the dates you set rather than the ones we hold.

  1. Hotfix7 September 2026 / Hotfix

    Events we don’t have a listing for are on it too

    Calendar sync promised your events in the calendar you already use, and only delivered the ones we have a listing for. If you set up a squad for something we don’t track - a friend’s wedding weekend, a local gig, a trip abroad - it sat on your dashboard and never turned up in Google, Apple or Outlook. Those squads are now on the calendar and in your feed, with their own dates and sale dates, and a link straight to the squad. An event you’ve archived stays out, and your own events get first call on the feed’s size limit, so a busy month of listings can no longer push them out.

    CalendarSquad Crew
  2. Hotfix7 September 2026 / Hotfix

    If you set your own dates, those are the dates you get

    When your squad is for an event we do list, you’ve always been able to say your dates are different from ours - you’re going a couple of days early, or your ballot closes on its own date. Your event page and dashboard showed what you set, and the calendar showed ours anyway. It now shows yours. Squads that haven’t changed anything still follow our dates, so nothing moves unless you moved it. And a squad linked to an event that has dropped off our listings no longer disappears from the calendar with it.

    CalendarSquad Crew
  3. Hotfix7 September 2026 / Hotfix

    The known events calendar is now just the events calendar

    It was called the known events calendar because that’s all it held. Now that your own events are on it, that name was telling you it did less than it does. It’s the events calendar: ours, yours, or both, and the filters on the left decide which. Subscribing still saves whatever you’ve filtered to, and the feed is built from the same events the page is showing you.

    Calendar

Communities

An invite to an event is just that

Being invited to one event no longer offers a way into the community running it.

  1. Hotfix7 September 2026 / Hotfix

    Event guests are no longer offered your community

    Communities can invite people to a single event without signing them up to the whole crew, and that’s how it’s meant to work. But the event page was quietly offering those guests a link to join the community itself, which was never the intention. That link is gone. The event still says which community it belongs to, and members of that community still get a link through to it. If you want somebody in your community, you invite them to the community, as before. This also matters if you’ve ever removed someone: your community’s invite link is shared by everyone you send it to, so handing it out on every event page made it harder to keep control of who has it.

    CommunitiesEvents

Account

The terms now describe the subscriptions you can actually buy

Our Terms of Service said paid tiers were coming soon while Squad Crew and Squad Pro were already on sale. They now set out how billing, renewal and cancelling really work, and what we do and don’t promise you.

  1. Hotfix7 September 2026 / Hotfix

    Pricing and payment terms match the live subscriptions

    Squad Crew went on sale in May and Squad Pro in June, but our Terms of Service hadn’t caught up: the pricing section still said TicketSquad was free during early access and that paid tiers were coming soon, and it put off saying anything about payment until they launched. It now names the free tier and both paid subscriptions, links straight to the plans, and spells out the parts you’d want in writing - that we never charge you for anything you didn’t ask for, that a new subscription is confirmed on a checkout page while upgrading from Crew to Pro instead charges the difference for the rest of your billing period, that subscriptions renew monthly or annually until you cancel, and that cancelling stops the next renewal while leaving your paid features running until the end of the period you’ve already paid for. They also now say plainly that if you change your mind within fourteen days of starting a subscription you can cancel and get your money back. Nothing about what you pay or what you get has changed.

    AccountBilling
  2. Hotfix7 September 2026 / Hotfix

    Plainer about what TicketSquad is for

    The terms still called TicketSquad an early access product throughout, including the promise that the service is provided as-is, which tied what we promise to a phase that’s now behind us. Early access is over, so that framing is gone and the terms say what they mean more plainly instead: TicketSquad is a set of organisational tools, and that’s the whole of what we provide. We help your group get organised for a sale and give you the best chance we can, and we don’t promise tickets or that your attempt will succeed. Your statutory rights as a consumer are unaffected, and nothing about how the product works has changed.

    Account

Archived events

Archived events stop offering ticket reports

Reporting controls are hidden once an event is archived, instead of failing when you tap them.

  1. Hotfix7 September 2026 / Hotfix

    No ticket reporting on an archived event

    An archived event is read-only, and the app already knew it. The website didn’t: if you were helping another group, or buying for the group you’re on the bench for, it still showed you a button for reporting tickets and only told you it wasn’t allowed once you’d tapped. Those controls are now hidden on an archived event, along with the option to undo a result that was already recorded. Results recorded before the event was archived are still shown.

    Sale dayGroups

Groups

Helper moves respect both groups

Helper management now applies the same group permissions across the website and app.

  1. Hotfix6 September 2026 / Hotfix

    Choose which groups to help on sale day

    Group admins can now choose from every other group in the event when setting sale-day help priorities and privacy blocks. This also works when adding and removing members is reserved for event coordinators.

    GroupsSale day
  2. Hotfix6 September 2026 / Hotfix

    Helpers stay with their group until an authorised move

    Group admins can still assign unassigned helpers to their own group. Moving a helper between groups now checks permission for the group they’re leaving as well as the destination. Event coordinators can continue to move helpers across the event. Changing group admins is also more reliable when helpers are being assigned at the same time.

    GroupsHelpers

Guides

Three festival guides caught up with where their tickets actually are

Glücksgefühle and Burning Man finished within a day of each other, so both now cover 2027. Sziget went the other way: its 2027 tickets have been on sale since late August while the guide still said nothing was announced.

  1. Hotfix6 September 2026 / Hotfix

    Sziget 2027 is confirmed, and its Early Bird passes are on sale

    This one was wrong in the direction that costs you money. The guide said Sziget hadn’t announced its 2027 dates or prices and suggested using the quiet stretch to get organised. There was no quiet stretch: 2027 is confirmed for 10 to 14 August on Óbuda Island, a Super Early Bird round went to pre-registered buyers in an 82-hour window in late August, and Early Bird has been live since. The guide now carries the real prices and the way they climb, because each phase costs more than the last: the five-day pass is €349 plus a €23 handling fee, the 21&Under pass is €279 plus €18 if you were born on or after 10 August 2005, and VIP is €569 plus €37. The handling fee moves with how you pay, from 6.5% online to nothing at an on-site box office. Camping, day tickets and the student pass aren’t out yet, so entry passes are the only decision on the table right now. The happier part is that Sziget tickets aren’t personalised: a spare moves to another Festival Account for free, and TicketSwap is the official resale partner, so a group can buy with a bit of slack.

    Guides
  2. Hotfix6 September 2026 / Hotfix

    Glücksgefühle now points at 2027, and the sale may be close

    The festival finished on 6 September, and the guide was still built around it: which tiers were left, which camping zone was still standing, and a personalisation deadline that had just passed. It now covers 2027, which hasn’t been announced, and it leads on the thing that actually decides how this one goes for a group. The last sale opened at 6pm on 17 September 2025, within days of the previous edition finishing, and moved more than 55,000 tickets in 24 hours with the popular C3 camping zone gone that first evening. On that pattern the 2027 shop could open with very little notice, so the guide is now a preparation list rather than a buying one: get the confirmed four-plus names as they appear on ID, agree everyone’s all-in ceiling, settle the sleeping plan before camping sells out, and give somebody the job of watching the official site from mid-September. Prices climb through tiers as they sell, so waiting has cost money every year so far.

    Guides
  3. Hotfix6 September 2026 / Hotfix

    Burning Man now points at 2027

    The guide was still telling you the OMG Sale had been and gone and that the official STEP resale ran until 28 August. Both were true in August and neither helps you now, so the guide covers 2027 instead. Nothing about it has been announced: the dates on the card are the Labor Day week the festival has always used rather than confirmed ones, and there’s no theme, no price list and no sale date yet. What it leads on instead is the part that’s genuinely useful this far out, which is the order the sales run in and the fact that most of them need you registered before they open rather than on the day. The buyer limit is the other thing worth settling early, because two tickets and one vehicle pass per person is what decides how a group has to split its buying.

    Guides

App v1.1

iOS app: v1.1 brings the app level with the website

Communities, events and their settings, buying groups, the sale-day and Tickets boards and event reviews all work on iPhone and iPad now.

Everything in this section travels in v1.1, which has to clear App Store review before it can reach your phone - so the update usually lands in the App Store within a week of these notes going up. The web changes in this release are already live.

  1. App v1.15 September 2026 / Update 21

    Pictures that missed a fast scroll now load

    Scroll quickly down a long community list and a few event pictures could stay missing, because a load the scroll interrupted was never tried again. The app now retries a picture that failed to load, and shows the usual placeholder while it waits rather than a blank band.

    iOS appCommunities
  2. App v1.15 September 2026 / Update 20

    Posters shown whole on every event card

    Square and portrait posters used to be cropped to the card on the community page, on the invite and community event previews, on the new-event preview and in event settings, even though the web showed them whole. The app now frames each picture the way the web does: posters that suit it sit whole on a softened backdrop, and the rest keep their edges.

    iOS appCommunitiesEvents
  3. App v1.15 September 2026 / Update 19

    Event cards are much lighter to scroll

    Scrolling your events could still catch, most noticeably on iPad. Two things were to blame: the app was unpacking every event picture at its full size and only then drawing it, and each ticket card was being redrawn through its cut-out shape on every frame. Pictures are now prepared in the background at a size suited to the card, and the ticket shape is painted rather than cut, so a card costs a fraction of what it did to move.

    iOS appEvents
  4. App v1.15 September 2026 / Update 18

    Smoother scrolling through a big events list

    If you belong to a community with a lot of events, scrolling your events list on an iPad could stutter, as though something were being worked out over and over. The list now keeps hold of what it’s already measured instead of recalculating it, so it moves more smoothly.

    iOS appEvents
  5. App v1.15 September 2026 / Update 17

    Your events list no longer slides sideways

    On iPhone, scrolling your events could drag the whole list left and right as well as up and down, then spring back - most noticeably if you belong to a community with a lot of events in it. The list is now held to the width of the screen, so it only scrolls the way it’s supposed to.

    iOS appEvents
  6. App v1.14 September 2026 / Update 16

    Hand an event to someone else, from your phone

    If you set an event up and someone else has ended up running it, you can now pass it over in the app. Event settings has a Hand over this event option for whoever created it: pick anyone in the event who has an account and is coming along, confirm, and they become the owner. You stay on as a coordinator, so you can still help run things - you just aren’t the one holding it any more. Previously this was the one thing that still sent you to the website. The app also offers it now when you go to delete an event that other people are in, because handing it over is usually what you actually wanted.

    iOS appEvents
  7. App v1.14 September 2026 / Update 15

    Delete event now actually deletes the event

    A bug in the first cut of the delete feature below: you could type the code and press Delete, and nothing would happen. The screen simply closed the panel and left the event exactly where it was, with no error to explain it - the two buttons were sharing a tap area, so the app was reading it as Cancel. Fixed, and afterwards you’re taken back to your events list rather than left looking at an event that no longer exists.

    iOS appEvents
  8. App v1.14 September 2026 / Update 14

    Delete an event without leaving the app

    If you made an event on your phone, getting rid of it meant opening the website. Event settings now has a Delete event section for whoever created the event, and it asks you to type a short code we show you rather than the event’s full name - a number pad is a kinder thing to hand someone on a phone than a festival name with a year on the end. Everything the website warns you about still applies: deleting removes the event for everyone in it, along with its groups, invite links and whatever members entered, and it can’t be undone.

    iOS appEvents
  9. App v1.14 September 2026 / Update 13

    Event pictures behave, and the events list scrolls properly

    A batch of fixes to how the app handles event pictures and its events list, found by walking the app the way you’d use it. Replacing an event’s artwork now works from your camera roll, crops the way you’d expect, and the picture updates everywhere straight away - the settings screen stops describing it as the catalogue’s the moment you’ve replaced it, and the events list shows the new one without a manual refresh. Tall posters are framed the way they are on the website instead of being cropped to fit. On iPad, scrolling back up a long events list no longer catches on an invisible edge and bounces. Community events show who you are in that squad again, and the empty line-up picture slot is no longer an enormous grey rectangle.

    iOS appEventsPhotos
  10. App v1.13 September 2026 / Update 12

    Your squad looks like your squad again

    Everyone in a buying group was showing as a letter in the app instead of their photo, on the group list, the Tickets board and their profile. Their pictures were there the whole time - the app was being handed the wrong kind of address for them and quietly gave up, which looks exactly like nobody having a photo. Fixed, so faces are back wherever the app lists people. One matching fix on the website: removed members in a community’s list were showing a letter for the same reason.

    iOS appCommunitiesPhotos
  11. App v1.12 September 2026 / Update 11

    Check out the event before you join a squad

    An invite used to ask you to join before it showed you anywhere you could read about the event itself. Invite links now carry a link to the event’s own official website, right on the ticket, so you can go and look at the line-up and the small print first and then decide. It shows wherever an event is previewed before you join - an invite link, or an event you’ve spotted inside one of your communities - on the website and in the app. Two tidy-ups came with it. On the community view, the venue now sits on the ticket with the rest of the event’s details instead of floating underneath it. And in the app, an invite’s sale and event dates now sit side by side the way they already did on the website, with the paragraph that repeated them underneath now gone - what’s left below the ticket is only what the ticket doesn’t already tell you.

    InvitesCommunitiesiOS app
  12. App v1.12 September 2026 / Update 10

    Write your squad notes from your phone

    The event description - your notes for the squad, shown at the top of the event - can now be written and edited in the app, with a preview so you can check how it’ll look before you save. You can tell members about the change at the same time, or leave them undisturbed, exactly as on the website. The prompt on an event’s Brief that suggests adding a description now opens the right part of Settings instead of the website.

    iOS appEvents
  13. App v1.12 September 2026 / Update 9

    Set your event artwork from your phone

    An event’s artwork and its line-up poster can now be set, replaced and removed in the app, cropped to the shape they’re shown at. Events linked to an event we already know about show that artwork by default and say so, and uploading your own replaces it - remove yours again and the original comes back rather than a blank. The prompt on an event’s Brief that suggests adding imagery now opens the right part of Settings instead of the website.

    iOS appEventsPhotos
  14. App v1.11 September 2026 / Update 8

    The app offers sale-day alerts instead of waiting to be asked

    Turning on sale-day alerts used to mean knowing they existed and going looking for them in your account settings. Now the app asks once, on a launch where your events are on screen, and a single tap turns them on. Say no and nothing nags you again - the switch stays in Account whenever you change your mind. If you’ve already made that choice, or you have no events yet, you won’t be asked at all.

    iOS appNotificationsSale day
  15. App v1.11 September 2026 / Update 7

    The trips out to the website are nearly all gone

    Communities can be created, renamed, archived and handed on from the app, with cover art, invite links, member roles and removals. Events can be created and configured - privacy mode, named or transferable tickets, custom fields, group-size limits, timezone and official catalogue dates. Buying groups can be added, renamed and removed, members moved between them, group admins appointed, and helpers placed alongside the group they support. The sale-day board and the Tickets board are both there in full, and reviews can be read, written, edited and reported. Where the website stops to explain what a change will do before you commit to it, the app now stops and says the same thing instead of sending you to Safari. One deliberate exception is left: the live preview of your join form is still web-only, so event settings link out to it.

    iOS appCommunitiesEventsGroupsSale dayReviews
  16. App v1.11 September 2026 / Update 6

    Add event photos to a review from your phone

    Phones are where the photos are, so reviews in the app take them directly: pick several, crop each one, add a description for anyone using a screen reader, and upload without leaving the review. The app shows whether each photo is published or still being checked, and browsing them is a swipe on iPhone or a grid on iPad.

    iOS appReviewsPhotos
  17. App v1.11 September 2026 / Update 5

    The iPad app finally uses the iPad

    On an iPad the app used to lay itself out like a phone - one narrow column of content marooned in the middle of the screen. It now uses the room it has. Your events, your groups and your communities sit two across on every iPad, held upright or sideways. Turn a current iPad sideways - an iPad mini included - and the reading screens open out too: the event guide reads beside its tips instead of a long scroll above them, the brief sits next to the essentials, and your data and sale day lay out the way they do in a desktop browser. Nothing moves on a phone, and an iPad in a narrow Split View keeps the single column, where one wide column reads better than two cramped ones. A few older iPads keep it as well, because what decides this is how wide the screen is when you turn it, not how big the iPad is.

    iOS appiPad
  18. App v1.131 August 2026 / Update 4

    Sign in with Google

    Google joins Apple, password and emailed-code sign-in on iPhone and iPad. A new Google account arrives with a suggested display name you can still change before you finish. Invitation links also open the normal share sheet now, so sending one to your squad works the way sharing anything else on your phone does.

    iOS appSign inInvites
  19. App v1.127 August 2026 / Update 3

    Account fixes that were overdue

    A forgotten password can be recovered from the iOS sign-in screen. Signing out now removes only the session on that device, so another phone or a browser stays signed in. A profile photo is confirmed only once the saved image can actually be opened and shown, rather than the moment the upload finishes. Sign-in and Account use the space on iPad more naturally, and stay scrollable at the largest accessibility text sizes.

    iOS appAccountAccessibility
  20. App v1.127 August 2026 / Update 2

    Your boards survive losing signal

    Venues eat phone signal, and the Tickets board used to give up and show an error at exactly the moment you wanted it. The app now keeps the last version it loaded and shows it straight away, marked with when it was saved and that you’re offline. Refresh Events while you’re online and each event’s safe Brief, Guide and artwork can stay readable for a day too, clearly marked as a saved, read-only copy. A sale-day or Tickets board you opened before remains a separate shortcut and says honestly if its own saved copy is unavailable. Quietly queueing changes is how two people end up thinking they have the same spare ticket, so saved screens never offer writes, and everything saved is wiped when you sign out.

    iOS appOfflineTicketsSale day
  21. App v1.120 August 2026 / Update 1

    Invites and alerts open the app, not a browser tab

    A community invite link now lands in TicketSquad rather than a browser tab where you may have to sign in again, and it shows the community, who runs it and what’s coming up before you join. Sale-day reminders and transfer alerts for transferable events open the Tickets board itself, instead of leaving you on the event guide one tab away from the thing the alert was telling you about.

    iOS appCommunitiesNotifications

Web

Web: Reviews you can act on, settings you can correct

Shipping alongside the app update, and live on the website as soon as these notes appear: reporting a review now takes it down while we look at it, you can block a reviewer, joining an event is simpler, and several event settings that used to be fixed at creation can be changed.

  1. Web1 September 2026 / Update 9

    A simpler, safer event join

    Joining an event no longer asks you to pick or create a buying group. You enter the waiting room and see the event and sale date on confirmation, while your coordinator organises the squad. Helpers still go straight to their helper confirmation, anyone already placed keeps seeing their existing group, and coordinators and delegated group admins still assign people from the Group screen.

    JoiningGroups
  2. Web1 September 2026 / Update 8

    The live board puts your group first, and admits when there’s more to scroll to

    On a private event the live board now starts with Your group, followed by any group whose data was explicitly shared with you, and every visible answer has a clear Copy action. A board with more columns than fit on screen also shows its scrollbar straight away - on a Mac it only appeared once you’d started scrolling, so the board looked like it simply ended at the edge of the card. LEGEND is now reserved for somebody who actually secured tickets, rather than being handed to a zero-ticket result.

    Sale dayCoordinators
  3. Web25 August 2026 / Update 7

    A reported review disappears while we check it

    If you report a community review it stops showing anywhere - the event page, the reviews page, the rating on event cards - the moment you report it, rather than staying up until we get round to reading it. We take a look and either put it back or keep it down. Nobody is told who reported what.

    ReviewsSafety
  4. Web25 August 2026 / Update 6

    Block someone whose reviews you’d rather not read

    Community reviews on your event’s signed-in Reviews tab, and in the app, now have a Block option. Their reviews stop appearing for you - and they’re never told. The public reviews page still shows everyone’s, which we’ll bring in line later. It’s your view that changes, nobody else’s: the event’s rating stays exactly as it was, because that’s the whole crowd’s verdict and not yours alone. You can undo it any time from Account, where blocked reviewers are listed under the name you saw and the event you saw it on.

    ReviewsSafety
  5. Web24 August 2026 / Update 5

    Two ticket numbers, told apart - and both editable

    Tickets per transaction is the seller’s rule; group size is your call, how many people are in each buying group. Most squads set them the same, which is exactly why they were easy to mix up, and each now says what it is. The per-transaction limit used to be fixed the moment you created your event and can be changed at any time now, on transferable events too. The timezone is editable after creation as well, so an event created in the wrong zone can be corrected instead of quietly showing everybody the wrong hour.

    EventsOrganisers
  6. Web24 August 2026 / Update 4

    The "Try again" button now fetches the page again

    If a page failed to load - usually a momentary hiccup that would clear on its own - we showed a short apology and a Try again button. That button re-drew the page from the copy your browser already had, which was the broken one, so it failed again instantly, every time. It now asks our servers for the page again, which is what it always looked like it was doing, and it offers a full reload when one attempt isn’t enough. The last-resort error screen, which previously had no button at all, has one now too.

    Reliability
  7. Web24 August 2026 / Update 3

    Named or transferable? The answer is back on every guide that has one

    Where we have checked whether tickets are named or transferable, the guide says so in its own chapter. On a handful of guides - Glastonbury among them - that chapter had silently vanished, and the reason was our own doing: when our research picked up extra detail about an event, the page reacted by hiding the whole chapter rather than showing the verdict alongside the new detail. Richer research made the answer disappear. Those verdicts are visible again, and a new check blocks a different kind of malformed entry that could hide one the same way. Where an event genuinely has no answer yet, the guide stays quiet, which is the honest thing to do rather than guessing.

    Guides
  8. Web22 August 2026 / Update 2

    Removing someone from a community now sticks

    Every community has one invite link, shared by everyone, so removing someone used to last only until they tapped the link they already had. Removing someone now bars them from rejoining with it, and the rest of your members keep the link they know. Admins and owners can see who’s been removed and allow any of them back with one tap, which lifts the bar rather than adding them again, so rejoining stays their move. Opening an invite link you’ve been barred from now says so straight away, instead of failing when you tap Join.

    CommunitiesOrganisers
  9. Web20 August 2026 / Update 1

    Sale-day alerts point at the board on the web too

    For transferable events, the reminder before your sale window opens - and the alerts when someone claims your spare or confirms a hand-off - now open the Tickets board itself, on the web as well as in the app. They used to leave you on the event guide, one tab away from the thing the alert was telling you about.

    NotificationsTickets

Guides

Five festival guides moved on to next year

Reading, Creamfields, Shambala, All Points East and Electric Picnic all finished over the bank holiday. Their guides now cover the next edition instead of a weekend that has already happened.

  1. Hotfix31 August 2026 / Hotfix

    Reading, Creamfields, Shambala, All Points East and Electric Picnic now point at 2027

    Five festivals ended within two days of each other, and their guides were still describing this year - which day tickets were left, which resale was open, which camping had sold out. All of that was true last week and useless this week, so each guide now covers the next edition. Four of them haven’t been announced yet, and they say so plainly rather than implying you can buy something: what they carry instead is the shape of the last sale, which is the genuinely useful part when you’re trying to be ready. Reading put payment plans on sale a full year ahead last time. Shambala opened at 10am on 3 October. Creamfields lost its camping and Gold tiers first. Electric Picnic is the exception and the urgent one - the 2027 festival is confirmed for 27 to 29 August at Stradbally, and tickets go on sale before a single act is announced, with a Three+ presale at 10:00 on 2 September and general sale at 10:00 on 4 September. Two tickets per person, and the last sale cleared 80,000 of them in 90 minutes.

    Guides

Guides

Festival guides catch up with 2027

Green Man, Pukkelpop and Lowlands finished for the year, so their guides now help you prepare for the next sale - and Boomtown 2027 is already on sale, which its guide hadn’t caught up with.

  1. Hotfix24 August 2026 / Hotfix

    Guides for finished festivals now plan for next year

    Green Man, Pukkelpop and Lowlands all wrapped up on 23 August, and until now their guides still read as though tickets were on sale. All three now cover the 2027 editions. None of those has been announced yet - no dates, no lineup, no ticket release - so instead of pretending otherwise, each guide leads on what the last edition taught you: Green Man cleared in under two hours before a single act was announced, Pukkelpop sold its four-day tickets in 36 minutes and asks for each attendee by name at checkout, and Lowlands has swung from selling out in 23 minutes to still having tickets three weeks out. The event dates on each card are now marked provisional until the festival confirms them.

    Guides
  2. Hotfix24 August 2026 / Hotfix

    Boomtown 2027 is on sale, and the guide says so

    Our Boomtown guide was written while the 2027 edition was still unannounced, and it hadn’t caught up: it told you no dates were published and that signing up for notifications was the only thing you could do. Boomtown 2027 runs 11–15 August at Matterley Estate and tickets are on sale now. The guide covers the four entry products, why arriving Wednesday costs more than Thursday, what the instalment plan adds over paying upfront, and the £20 Eco Bond on every ticket. The lineup genuinely is still to come, so it says that too.

    Guides

Docs 1.0

Docs: The docs have arrived

A proper documentation section at /docs: how the whole process works, a reference for every setting, and honest answers on privacy - with the FAQ moved in and the tutorials linked alongside.

  1. Docs 1.021 August 2026 / Update 2

    One place that explains everything

    TicketSquad now has real documentation at /docs. Start with the overall process page - it forks into the named-tickets story (data first, buying groups, sale-day boards) and the transferable story (the tickets board) - then go as deep as you like: every event setting, both privacy modes and exactly who can see what, sale day end to end including the multiple-group fallback, and communities. The old methodology page redirects there, the support FAQ moved in, and the Docs link in the navigation replaces Methodology.

    Docs
  2. Docs 1.021 August 2026 / Update 1

    Search that also finds the tutorials

    The docs search box covers the four product tutorials too, so searching for "spreadsheet" or "sale day checklist" lands you on the right guide even though it lives in the guides section. In-app "Docs" links now sit next to the settings and choices they explain.

    Docs

iOS 1.0

iOS app: TicketSquad is on the App Store

The iOS companion app is live: your events, sale-day board and alerts on your phone, with the same account as the website.

  1. iOS 1.020 August 2026 / Update 1

    The iOS companion app is out

    TicketSquad for iPhone is live on the App Store. Sign in with your usual account and your events, sale-day board and notifications come with you - the website keeps working exactly as before, and nothing moves behind the app. There’s a download link in the page footer, or search for TicketSquad on the App Store.

    iOS app

Guides

Guide suggestions that know their neighbours

Event suggestions now lead with the same country where we have one, and the how-to guides finally get a look in.

  1. Hotfix19 August 2026 / Hotfix

    Suggestions from the same country first

    If you were reading about a Dutch festival, the first event we suggested underneath was as likely to be Glastonbury as anything nearer to hand. Guides now record which country their event is in, so where there’s another guide for the same country, that one leads the event suggestions. The general how-to guides still sit above them.

    Guides
  2. Hotfix19 August 2026 / Hotfix

    The how-to guides join the rotation

    The packing list had a permanent spot in every guide’s suggestions while the walkthrough, the spreadsheet comparison, the sale-day checklist and the official-routes explainer had none at all - you could only find them from the guides index. All five now share that slot between them, so each has guides that point to it rather than one taking every mention.

    Guides

Guides

Sale-date alerts, without the scroll

The offer to watch an event’s on-sale for you now sits at the top of each guide instead of only at the bottom.

  1. Hotfix19 August 2026 / Hotfix

    The alerts offer moved up the page

    Every event guide has always ended with an offer to keep an eye on the on-sale for you - alerts when dates are announced or change, and reminders in the run-up to the sale itself. The trouble was that you had to read to the bottom of a long guide to find out it existed. It now also appears right under the contents at the top, so you can set it up in one click and go back to reading.

    GuidesSale day

Guides

Easier to find the next guide you need

The “Planning another big one?” block at the foot of each guide now reaches the whole library instead of the same few favourites.

  1. Hotfix19 August 2026 / Hotfix

    More of the library, fewer repeats

    If you read a few of our event guides you might have noticed the suggestions at the bottom kept pointing at the same handful of festivals - which wasn’t much help once you’d already read them. That block now shows up to six suggestions instead of four, and it works its way around the whole library, so guides for the smaller and newer festivals actually get a look in.

    Guides

Terms and privacy

Our terms now say who TicketSquad is for

A minimum age, a plain answer for parents, and a way to get a child’s details removed without needing an account.

  1. Hotfix6 August 2026 / Hotfix

    You need to be 13 to use TicketSquad

    Getting TicketSquad onto the App Store meant answering Apple’s questions about who the app is for, and it turned out our own terms had never actually said. They do now: you need to be at least 13 to have an account, and if you’re under the age of majority where you live you’ll need a parent or guardian’s permission first.

    TermsPrivacy
  2. Hotfix6 August 2026 / Hotfix

    Taking children to a festival?

    Plenty of you are organising family trips, and nothing here is meant to get in the way of that. If you want to use TicketSquad to sort out tickets for children too young to have their own account, our suggestion is that a parent or guardian holds the account and manages it on their behalf - that way a grown-up stays in charge of what gets shared, and you can still fill in the details an event genuinely needs, including a date of birth where the organiser has age-based ticket rules. If the account is yours, there’s nothing to do: we’re not going to start age-screening anyone or asking you to prove how old you are. The one case worth sorting out is an account that was set up for a child under 13 - move that over to a parent or guardian’s account, because an under-13 account we learn about does get deleted. The privacy policy has a new section covering all of this, including how to ask us to remove a child’s details.

    TermsPrivacy

Notification content

Notifications: Notifications that actually say something

We read our own notifications back and didn’t like them. The good news now reads like good news, and the corrections arrive too.

  1. Notification content5 August 2026 / Update 5

    Getting tickets shouldn’t read like a receipt

    The moment your group gets tickets is the best thing that happens on TicketSquad, and until now the app announced it with the words "outcome reported". It now says what actually happened, names the group, and credits the person who sat in the queue and got it done. If you were the one who bought them, you no longer get a message thanking somebody with your own name - you get one that says you did it. And if the group got tickets but not enough to go round, you’re told exactly that, rather than being told nobody got through.

    NotificationsSale day
  2. Notification content5 August 2026 / Update 4

    If a result is undone, we tell you

    Coordinators have always been able to undo a result recorded by mistake. What didn’t happen was anyone finding out - so a group could be told they were going, have that quietly reversed, and never hear about it. Now, if the celebration has already gone out, everyone gets a plain correction saying it was withdrawn, and the old message disappears from your notifications instead of sitting there claiming otherwise.

    NotificationsSale day
  3. Notification content5 August 2026 / Update 3

    Your notifications keep up with you

    Do something, open your notifications, see nothing, wonder if it worked. That was the old experience, and the only fix was a refresh you had no reason to think of. The list and the bell now notice things arriving while you’re looking at them. Event artwork shows alongside each one too, so a full list is something you can scan rather than read.

    Notifications
  4. Notification content5 August 2026 / Update 2

    No more notifications that go nowhere

    Notifications outlive the things they’re about. If an event was deleted after we told you something about it, tapping the notification used to land you on an error page. Now the entry stays readable, says the event has gone, and simply isn’t tappable.

    Notifications
  5. Notification content5 August 2026 / Update 1

    A page that explains the Hype Squad

    Hype Squad members had been told they were in the Hype Squad and left to guess what that meant. There’s now a page that lays out what you get, every paid feature at no cost plus the brand kit, and how you can help if you want to. It’s linked from your account page and from the welcome email.

    Hype SquadYour account

Calendar sync

Squad Crew: Calendar sync is on

Point Google, Apple or Outlook at your TicketSquad calendar and sale dates turn up in your week alongside everything else.

  1. Calendar sync4 August 2026 / Update 1

    Your sale dates, in the calendar you already use

    Squad Crew members can subscribe Google Calendar, Apple Calendar or Outlook to their TicketSquad events, so sale dates, resale dates and registration deadlines sit in the week with everything else rather than only in an email. It’s a live subscription, not a one-off export: when a date moves, your calendar follows without you doing anything. We held this back while we checked it against the real calendar apps, because a feed that half-works in Outlook is worse than no feed at all.

    CalendarSquad Crew

Summer 2026

Your account: Decide what reaches you, and how

Notifications come in three kinds - your tickets, your events, and your account - and you choose how each one reaches you.

  1. Summer 20264 August 2026 / Update 3

    Invites and snapshot alerts stop going missing

    Two more emails moved onto the same rails as everything else. A Hype Squad invite now gets retried if the send fails, so an invite you thought you’d sent no longer vanishes with only a log entry to show for it - and if the invite is claimed or withdrawn before it goes out, we no longer send it at all. The alert telling an organiser their sale-day pack failed to build now also reaches their devices and their notifications list, and it settles down to at most one a day per event instead of one every time the check runs. That alert names the event in your notifications but never the group inside it - the detail stays in the email, where only you can see it.

    AccountNotifications
  2. Summer 20264 August 2026 / Update 2

    A grid on your account page for every kind of notification

    Your account page now lists the three things we notify you about - your tickets, your events, and your account - each with its own email switch and its own devices switch. Keep the ticket news and go quiet on event changes; keep everything by email but stop your phone buzzing; or turn the account notices off altogether. Nothing changes unless you change it: every switch starts on, so this only ever takes things away that you asked it to. Whatever you switch off still appears in your notifications list in the app, so a setting can quieten your inbox and your lock screen without you losing track of what happened.

    AccountNotifications
  3. Summer 20264 August 2026 / Update 1

    Ticket news stays on, and says why

    Anything about your tickets - the sale-day link, the result, a transfer waiting on you - always arrives by email, and that switch is held on rather than quietly ignoring you. The card says why: sale links and claims expire, and results settle who owes what. You can still turn tickets off on your devices; it’s only the email that’s guaranteed. If you’ve paused non-essential emails higher up the page, that pause still wins, and the card says so rather than leaving you to work out why a switch appears to do nothing.

    AccountNotifications

Summer 2026

Web app: A place where your notifications wait for you

Every alert TicketSquad sends now also lands in the app itself, so nothing depends on you spotting an email or catching a pop-up at the right moment.

  1. Summer 20264 August 2026 / Update 2

    A bell in the top bar tells you what needs you

    There’s now a bell beside the rest of the navigation, with a count on it when something is waiting. Click it and you get the full list: sale-day links, ticket transfers waiting on you, results coming in, event changes and reminders about data you still owe your organiser. Each one takes you to the page it’s about. Unlike email and pop-up alerts, this list needs no permission, no app and no inbox - it’s simply there whenever you next sign in, which means a notification you missed on the day is still waiting when you come back to it. The bell is on the mobile menu too.

    WebNotifications
  2. Summer 20264 August 2026 / Update 1

    Marking things read doesn’t swallow what just arrived

    Read and unread items look different, one click clears a single item, and "Mark all read" clears the ones you were actually looking at. That last part is deliberate: if a notification lands in the second between the page loading and you clicking, it stays unread rather than being quietly wiped along with everything else. A "Load older" button brings up the next batch when you want to look further back, and nothing is ever deleted to make room.

    WebNotifications

Summer 2026

Web app: Notifications on your laptop, not just your phone

The same alerts the app sends to your phone can now reach you in your browser - so a sale-day link finds you whether you’re at your desk or on the move.

  1. Summer 20264 August 2026 / Update 2

    Turn on browser notifications from your account page

    There’s a new Browser notifications switch on your account page. Flip it, say yes when your browser asks, and sale-day links, ticket transfers and event changes will pop up on your desktop even when TicketSquad isn’t the tab you’re looking at. Clicking one takes you straight to the page it’s about rather than dropping you on the home page. Nothing changes until you ask for it - we never pop up a permission request on your way past, and turning the switch back off stops them immediately. It works in desktop and Android browsers; on an iPhone or iPad, Safari only allows notifications once you’ve added TicketSquad to your home screen, and the App Store app is the easier route there. The switch tells you which of these you’re looking at rather than sitting there doing nothing.

    WebNotifications
  2. Summer 20264 August 2026 / Update 1

    They keep working without you having to think about it

    Browsers quietly reissue the permission behind a notification every so often, which in a lot of implementations is the moment notifications stop arriving - silently, with the setting still showing as on. TicketSquad follows the reissue and keeps sending. The same care covers the awkward cases: if two people use the same browser on a shared laptop, turning notifications off on one account won’t knock out the other, and if anything goes wrong halfway through turning them on or off, your account page shows the state you’re actually in rather than the one we hoped for.

    WebNotificationsReliability

Summer 2026

iOS app: Sale-day alerts arrive on your phone

The TicketSquad app can now send push notifications - starting with the moment that matters most: your group’s sale-day link going live.

  1. Summer 20264 August 2026 / Update 6

    Sale reminders now buzz your phone, not just your inbox

    The nudges that used to arrive only by email now reach your phone too. Named-owner squads get the three-days-out prep reminder; transferable squads get the countdown at 24 hours and again at 2 hours before each sale phase opens. The emails are unchanged - same timing, same detail, same tally of who still needs a ticket - and the push is the glanceable version, tapping through to your event guide. If a sale date moves, the reminder moves with it rather than firing on the old schedule.

    iOSNotificationsSale day
  2. Summer 20264 August 2026 / Update 5

    Know when a ticket transfer needs you

    Ticket transfers between squad members used to happen silently - you had to reload the Tickets board to notice someone was waiting on you. Now, when someone claims a spare from you or records a hand-off to you, you get an email and a push telling you there’s a transfer to confirm. Confirm it and the person who started it hears back. Only the person who needs to act is told; nobody gets an alert for something they just did themselves, and declining or cancelling stops the notification before it goes out. The same release also gives the "please fill in your details" nudge a push alongside its usual email, so a reminder from your coordinator reaches you wherever you are.

    iOSNotificationsTickets
  3. Summer 20264 August 2026 / Update 4

    Hear how your group did the moment it’s reported

    When your group’s ticket outcome is reported - a success confirmed or a miss called - the result now reaches your phone as well as your inbox. The alert tells your side of the story: if you’re one of the confirmed buyers you’ll see success; if you’re heading to the resale pool it says so plainly, so nobody celebrates from a misleading headline. Tap through and the app opens straight to your event brief.

    iOSNotificationsOutcomes
  4. Summer 20264 August 2026 / Update 3

    Event changes now reach your lock screen

    When a festival or event you follow changes its details - sale dates move, a registration deadline shifts, a lineup drops - the email now has company: a push notification lands on your phone too, and tapping it opens the event guide in the app. The alert names what changed and nothing more; the details stay in the app and the email. Your existing per-event notification settings apply to both - snooze an event and it goes quiet everywhere.

    iOSNotificationsEvents
  5. Summer 20264 August 2026 / Update 2

    A sale-day screen that works with no signal at the venue

    Tapping a sale-day alert now opens a dedicated screen in the app: a live countdown to the sale, your ticket links, your group with everyone’s readiness at a glance, and your sale-day dashboards - all saved on your phone, so it still works in a signal-dead queue. The view keeps itself honest: once it’s too old to trust, it asks you to reconnect instead of showing stale details.

    iOSSale dayOffline
  6. Summer 20264 August 2026 / Update 1

    Turn on notifications once, from Account or right after your first join

    Enable notifications from the new card in Account, or when the app offers after you join your first event - never an ambush at launch. When your group’s sale-day link goes live, it lands on your lock screen, and tapping it takes you straight to the event’s guide. Signing out cleanly unregisters the device; signing in on a new phone just works.

    iOSNotificationsSale day

Account

Verifying your email now tells you it worked

Confirming your email address used to end on a sign-in form, or on an error page if you clicked the link twice. Now it ends on a page that says you’re verified.

  1. Hotfix4 August 2026 / Hotfix

    A verified email says so, and a second click is no longer an error

    Clicking the verify link in your email did the right thing and then said nothing about it. Because these links are usually opened from a mail app that isn’t signed in, you’d land on a sign-in form with no mention of your email - so it looked like nothing had happened. Understandably, people tapped the link again, and the second tap produced "Sorry, something went wrong. Verification link has already been used." - for something that had, in fact, worked. Verifying now finishes on a page that confirms it, with a button to carry on into the app, and clicking an old link again takes you to that same confirmation instead of an error. Some mail apps quietly open links to scan them before you get there, which was enough to trigger the old error on your very first tap; that case is covered too.

    Account

Guides

The festival packing list

A new guide for the other half of festival prep: what to actually bring. Filter by budget basics, worth-it upgrades and bougie extras, or by category from camping to chargers.

  1. Hotfix4 August 2026 / Hotfix

    What earns its place in the bag

    Tickets sorted? Now the bag. Our packing list collects the kit we actually reach for, sorted by how much it costs and how often you’ll thank yourself: budget essentials, upgrades that pay for themselves if you go every year, and gloriously unnecessary extras. Some links are Amazon affiliate links - clearly labelled, never changing what you pay.

    Guides

Events calendar

Tour dates now show their own venue and start time

A night on a tour names the venue it’s actually at, and the time it actually starts, instead of a summary of every city the tour visits.

  1. Hotfix1 August 2026 / Hotfix

    Each night of a tour shows where it is and when it starts

    Tours and concert series appear in the calendar as one entry per date, but every one of those entries was labelled with the tour’s own summary - "Multiple UK venues" - and a date with no time. We already hold the venue, city, start time and ticket page for each individual night, so those now show. A five-date arena tour reads as five different arenas rather than the same list of all of them five times over, and a night with a published start time says 19:00 instead of taking up the whole day. The Tickets button on a tour night goes to that night’s listing, and searching for a venue finds the date that’s actually there.

    CalendarSquad Crew

Home page

The home page caught up with the product

Reviews, guides, the events calendar, communities and ticket hand-overs now all get a proper mention on the front page, with an honest note on what’s free and what needs a subscription.

  1. Hotfix31 July 2026 / Hotfix

    The front page now covers everything, and says what’s free

    The home page was still telling the story of the app we launched with - group buying for one big sale - while reviews, the event guides, the known events calendar, communities and transferable-ticket hand-overs had all arrived since. It now walks through the lot, each marked free or subscription so you don’t have to dig through the pricing cards to find out. It’s also shorter: the founder story lost two thirds of its length, the questions section stopped repeating itself, and a stale "Coming June" badge - advertising a launch that happened on time, in June - is gone. The example events were refreshed too, so the front page no longer suggests planning for a festival that’s already been.

    Home page

Privacy

Helpers are now asked to confirm when an event opens up

When a private event is opened up, everyone whose details are affected gets asked - including helpers who aren’t buying a ticket. The organiser’s confirmation count now covers them too.

  1. Hotfix30 July 2026 / Hotfix

    Helpers get the sharing confirmation, and count towards the total

    Switching an event from private to open asks every member to confirm they’re happy for their details to be shared more widely, and holds their details back until they do. Helpers - people in the waiting room who aren’t buying a ticket - were never asked, which meant their details stayed held back permanently with no way for them to say yes, while the organiser’s "confirmed" count quietly left them out and read as complete. They’re now asked like everyone else and counted in the total. Helpers still keep an email address on file, and anyone who filled in their details before becoming a helper keeps those too, so there’s something real to agree to.

    PrivacyFixes

Event guides

Guides now quote proper prices and point at next year’s festivals

Prices read as £331 and €155 rather than currency codes, and the festivals whose 2026 editions have been and gone now cover 2027 instead.

  1. Hotfix30 July 2026 / Hotfix

    Prices in the guides now show a currency symbol

    Some guides were quoting prices as "GBP331" or "155 EUR" instead of £331 and €155, which is how the source pages record them rather than how anyone actually reads them. Every price written into the guides now uses a proper symbol. A few figures pulled from our event catalogue still show a code; those are next.

    GuidesFixes
  2. Hotfix29 July 2026 / Hotfix

    Guides for finished festivals now point at the next edition

    Tomorrowland, Roskilde, NOS Alive, Mad Cool and Lollapalooza Berlin had all finished their 2026 editions but their guides were still written for them. Those now cover 2027, with the dates and ticket detail refreshed. Burning Man’s guide also makes clear that STEP resale stays open until 28 August, so it’s still useful after the OMG Sale has been and gone.

    GuidesFixes

Sale day

The Excel export now looks like the sale-day board

One sheet listing every group and member instead of a tab per group, everyone in the waiting room on the chase sheet, and a blank cell that no longer means two different things.

  1. Hotfix29 July 2026 / Hotfix

    A rebuilt "Export to Excel" on the sale-day dashboard

    The workbook now mirrors what the sale-day board shows you. Groups share a single sheet with a Group column - easier to sort and filter than a tab per group, and it keeps long group names intact. Everyone still in the waiting room, including helpers who aren’t buying a ticket, appears on the chase sheet, so nobody drops out of the download just because they haven’t been put in a group yet. On private events you now see every answer you’re entitled to see rather than only your own group’s, with anything private to another group marked "Hidden" - which also means a truly empty cell reliably means "not answered yet". The "Show optional field columns" checkbox controls the export as well as the screen, and now starts ticked.

    Sale dayExportFixes
  2. Hotfix29 July 2026 / Hotfix

    Email addresses in the export are now for organisers only

    The Email column in the sale-day Excel export is now included only when an event owner or coordinator downloads it. A spreadsheet gets saved, forwarded and kept long after the person who made it stopped being in your group, so addresses only travel with the people running the event. Everyone else still gets the "Email verified" column, which tells you whether someone has confirmed their inbox without handing over the address itself.

    Sale dayExportPrivacy

Accounts

Signing in with an emailed code counts as verifying your email

If you got into your account with a code or link we emailed you, you’ve already proved the inbox is yours - so the "Verify your email" reminder no longer nags you afterwards.

  1. Hotfix28 July 2026 / Hotfix

    No more redundant "Verify your email" after a code sign-in

    Signing in with a 6-digit emailed code (the TicketSquad iPhone app) or an emailed sign-in link (the website) already proves you control that inbox - it’s the same proof our verification email asks for. Your account is now marked verified automatically the moment such a sign-in lands, so the dashboard reminder banner only appears for accounts that genuinely haven’t proved their email yet. Password sign-ins are unchanged.

    AccountsSign-inFixes

Sign-in

Accounts: Sign in with Apple

Apple ID joins Google and email as a way in - one tap on the login or signup page, with full control over whether Apple shares your real email address.

  1. Sign-in28 July 2026 / Update 1

    Use your Apple ID to sign in or sign up

    The login and signup pages now offer Sign in with Apple. If the email on your Apple ID matches your existing account, signing in with Apple simply becomes another way into the same account. Prefer to keep your email private, or use a different address on your Apple ID? Sign in with your password first and connect Apple from the Linked accounts section of your account page - after that, either method lands in the same place. You stay in charge of what Apple shares: choosing "Hide My Email" works fine for new accounts, it just can’t match you to an existing one automatically.

    AccountsSign-in

Tickets

Move an old event to transferable tickets without asking everyone to start over

Named events used to lock the moment anyone said they had a ticket. Now the switch to transferable brings those records with it - and long pop-ups scroll properly on a phone.

  1. Hotfix28 July 2026 / Hotfix

    Switching to transferable keeps everyone’s "I have a ticket"

    If your crew had already ticked "I have a ticket" on a named event, the ticket mode locked and the only way out was to ask every one of them to delete their record and re-enter it afterwards. Now the switch to transferable offers to carry those records across for you: everyone who had a ticket starts with 1 ticket on the new board, and can change that number themselves. The confirmation spells out exactly who’s affected and that this particular switch is one-way. Events where a group outcome has already been recorded still stay locked, so nothing you reported on sale day is quietly rewritten.

    TicketsCoordinators
  2. Hotfix28 July 2026 / Hotfix

    Long pop-ups scroll on a phone again

    A pop-up taller than your phone screen ran off the top and bottom with no way to scroll, which could put its buttons out of reach - most easily hit on the ticket-mode confirmation. Every pop-up in the app now stays inside the screen and scrolls its own contents.

    MobileFixes

Guides

Twelve more festival guides, from Glasgow Green to Buenos Aires

The guide library goes properly global: twelve new deep-dive ticket guides spanning eight countries, each built on checked ticket rules, live sale states and the group-buying maths that fits each shop - with new ticket glossaries that translate foreign-language shops into plain English.

  1. Hotfix21 July 2026 / Hotfix

    Leeds, Electric Picnic, Open'er, EDC Mexico and eight more

    New guides cover Pukkelpop, All Points East, FIB Benicassim, Electric Picnic, Leeds Festival, Glücksgefühle, NOS Alive, Open'er, Austin City Limits, EDC Mexico, Lollapalooza Argentina and TRNSMT. Each explains how that festival actually sells - loyalty windows, phase ladders, blind presales, seller-set resale markets - plus the transfer rules that protect a group and the buying method that fits the per-order caps. Guides for festivals that sell in Spanish, German, Polish or Portuguese now include a ticket glossary that translates the shop’s own words. Find them all on the Guides page.

    GuidesFestivals

Notifications

Verify your email where it matters

Sale-day links, date alerts and invites can only reach a verified email address. The verify reminder now shows on your event pages too, with a one-click resend.

  1. Hotfix21 July 2026 / Hotfix

    The verify reminder follows you to your events

    If your email isn’t verified yet, your squads look fine in the app - but sale-day links, date alerts and invites silently can’t reach you. The reminder banner (with one-click resend) now shows on event pages as well as the dashboard, and spells out what you’d miss.

    NotificationsAccount

Guides

Twelve new festival ticket guides, from Vegas to the Nurburgring

Our guide library nearly doubles: twelve new deep-dive ticket guides for the biggest festivals we hadn’t yet covered, each built on checked ticket rules, real sale histories and the group-buying maths that fits each sale.

  1. Hotfix21 July 2026 / Hotfix

    UNTOLD, Lowlands, EDC Las Vegas, Primavera, Hellfest and seven more

    New guides cover UNTOLD, Lowlands, EDC Las Vegas, Primavera Sound Barcelona, Hellfest, Awakenings, Defqon.1, Sonar, Rock am Ring, Mad Cool, Lollapalooza Berlin and BST Hyde Park. Each one explains how that festival actually sells - randomised queues, rollovers, price ladders, presale funnels - plus the transfer and resale rules that protect a group, and the buying method that fits the per-order limits. Find them all on the Guides page.

    GuidesFestivals

Guides

Sale-date alerts, straight from the guides

Every event guide now spells out what a free squad gets you: alerts when sale or registration dates are announced or change, reminders before key deadlines, and a ready-made event page for your crew.

  1. Hotfix20 July 2026 / Hotfix

    Never miss an on-sale from a guide

    Reading up on an event? The guide now shows the next listed sale date and a one-click way to get alerts: start a free squad for that event and date-change alerts, deadline reminders and the sale-day board come built in - for you and everyone you invite.

    GuidesNotifications

Transferable tickets

Ticket types: Transferable tickets get their own way of working

Not every event is a Glastonbury-style registration sale. Events with transferable tickets now swap buying groups and the sale-day board for a Tickets board: declare what you hold, pass spares on, and track every hand-over.

  1. Transferable tickets15 July 2026 / Update 4

    Named or transferable - chosen when you create the event

    Creating an event now asks the question that shapes everything else: are the tickets named to a person, or can they be passed on? For events in our library we pre-select the answer from checked ticket rules, with the reason shown (like a per-ticket name-change fee), and you can always override it. Named events work exactly as before.

    Ticket typesEvent creation
  2. Transferable tickets15 July 2026 / Update 3

    The Tickets board: held, spare, needed

    On a transferable event the roster becomes a live board. Everyone declares what they’re holding, what’s spare and what they still need; claims and hand-overs are confirmed by both sides, so the count stays honest even when the group chat moves fast. Onward passes are first-class: a spare can travel through two pairs of hands and the board keeps up.

    Ticket typesTickets board
  3. Transferable tickets15 July 2026 / Update 2

    Sale-window tally and reminders

    When a sale window opens on a transferable event, the board leads with a live demand tally per ticket type and a one-tap way to report what you got. Reminder emails land before each sale phase with the current tally, so buyers walk in knowing exactly what the crew still needs.

    Sale dayTicket types
  4. Transferable tickets15 July 2026 / Update 1

    Ticket rules on event guides

    Event guides now state whether tickets are named or transferable wherever we’ve verified the rules, with the cost and route notes we checked (like Boomtown’s £20-per-ticket name change) and where the facts come from. Check the rules before anyone commits money; it’s the cheapest insurance a crew can buy.

    Event libraryGuides

Event preparation

Glastonbury coach plans, properly organised

Glastonbury squads can now record acceptable coach departure towns and travel days separately, with the full official town list ready to search.

  1. Hotfix13 July 2026 / Hotfix

    Town and travel day are separate choices

    Create a Glastonbury 2027 event and the coach preference fields now arrive ready for the squad: search 110 official towns and grouped fallback regions, then tick Wednesday, Thursday or Friday separately. Both allow more than one answer, so members can stay flexible before organisers build the buying groups.

    GlastonburyEvent preparation

Navigation

Tabs now tell you where you are

Browser tabs and history now name the page, event, or community you’re viewing instead of all looking like the TicketSquad homepage.

  1. Hotfix12 July 2026 / Hotfix

    Page and event names in browser tabs

    Move between your dashboard, an event, its sale-day tools, or community settings and the browser tab now follows you. History entries are clearer too, so finding the right page again takes less guesswork.

    NavigationEventsCommunities

Event knowledge

We checked the ticket-transfer rules so you can see them

Whether tickets can be passed to a mate is one of the first things a group needs to know - and one of the easiest to get stung by. Your event’s guide tab now says it plainly, with our confidence and the official sources behind it.

  1. Hotfix12 July 2026 / Hotfix

    Passing tickets on, answered per event

    Events linked to our catalogue now show a "Passing tickets on" section: whether tickets are named or transferable, how a hand-over actually works (app transfer, name change and its fee, or a plain e-ticket forward), and the official pages we read to check it - complete with a confidence rating. Over 150 events researched so far, so a group of 20 finds out about a GBP 20-per-ticket name change before buying, not after.

    Event libraryTickets

Field privacy

Privacy: Required no longer decides what’s private

Field privacy is now its own switch, separate from whether a field is required to buy: a coach pickup can be required AND visible to your organisers, while a registration number stays required and private.

  1. Field privacy12 July 2026 / Update 3

    Event templates now know what’s personal

    Our whole event catalogue - over 400 events - now carries per-field privacy recommendations, painstakingly reviewed by our founder. Create a Glastonbury event and the registration number and postcode fields arrive protected while the coach pickup fields stay visible to your organisers, before you touch a single setting.

    PrivacyEvent library
  2. Field privacy10 July 2026 / Update 2

    Privacy is its own switch on every field

    Until now, marking a field required in a closed event automatically kept it private - which protected registration numbers nicely, but also hid the coach pickup point from the organisers trying to group travellers. Those are different questions, so privacy is now its own setting. Every field in a closed event now has its own "Sensitive, personal or confidential" setting in the field editor, with capsules on each field row so you can see required, sensitive and type at a glance. Anything that was protected before stays protected.

    PrivacyEvent settings
  3. Field privacy10 July 2026 / Update 1

    Closing an event asks which fields become private

    When you switch an event to Closed, a new step lists every field and asks which ones should become private, with sensible suggestions pre-ticked. And if you ever make a sensitive field visible again, we ask you to confirm first - answers people gave privately are worth a second thought before the whole event can see them.

    PrivacyEvent settings

Pin & sort

Your lists: Put the events you care about first

Star an event to pin it to the top of your lists, and sort any list both ways with a second tap.

  1. Pin & sort10 July 2026 / Update 2

    Pin an event to the top

    Every event card on your dashboard and on a community page now has a star. Tap it to pin that event to the top of the list, ahead of whatever sort you’ve chosen. Tap it again to unpin. Your pins are yours alone - nobody else in the squad sees them.

    DashboardCommunities
  2. Pin & sort10 July 2026 / Update 1

    Sort lists either way

    Tap a sort button a second time to flip the order, shown by a small arrow. It works on dashboard events, community events, your communities, and both member lists. Events without a date stay at the bottom either way, rather than jumping to the top when you reverse.

    DashboardCommunities

Event notifications

Notifications: Important event updates can now reach your squad

Known-event updates and coordinator description changes now have opt-in email notifications with per-event stop and snooze links.

  1. Event notifications8 July 2026 / Update 3

    Emails when official event facts change

    When we groom important known-event changes such as sale dates, registration deadlines, resales, event-date changes, cancellations or lineup availability, admins can now notify members of linked TicketSquad events. If you’re in more than one linked event, we group that into one email instead of sending duplicates.

    NotificationsKnown events
  2. Event notifications8 July 2026 / Update 2

    Stop or snooze updates for one event

    These event-update emails are non-essential. Each one includes a link to stop or snooze future updates for that specific event, while Account still lets you pause all non-essential emails in one place.

    AccountsEmail
  3. Event notifications8 July 2026 / Update 1

    Coordinators can flag important description changes

    Event coordinators now have an opt-in checkbox when saving the event description, so genuinely important squad notes can be emailed to eligible members without making every edit noisy.

    EventsCoordinators

Accounts

Clearer help when emails bounce

If TicketSquad learns that account emails are bouncing, the affected person now gets a dashboard and account prompt to update their address.

  1. Hotfix7 July 2026 / Hotfix

    A prompt when your account email needs fixing

    When an account email starts bouncing, TicketSquad now shows that person a clear prompt on Dashboard and Account so they can update the address themselves. Other members don’t see the warning, and it disappears once the email is corrected or verified.

    AccountsEmail

Privacy modes

Privacy: Choose who can see your details

New Open and Closed privacy modes for events and communities - keep your personal details inside your own buying group when you don’t know everyone, without losing the group-buying magic.

  1. Privacy modes6 July 2026 / Update 5

    Open or Closed - you choose

    A lot of you asked the same question: “who can actually see my details?” TicketSquad works best for groups who know and trust each other - but some of you run big communities where you don’t know everyone, and you’d rather not hand your home address to a few hundred strangers months before a sale. So every event and community now has a privacy setting. Open is how it works today - everyone in the event sees everyone’s details, perfect for a group of mates. Closed keeps your personal details - address, postcode, phone, registration and email - visible only to the small buying group you’re actually in. Other groups can’t see them.

    Privacy
  2. Privacy modes6 July 2026 / Update 4

    Your group still works exactly as before

    Closed mode never gets in the way of buying together: your own buying group still sees everything it needs to book each other’s tickets. And everyone - in any group - can still see who has filled in their details, so you can chase the one person who hasn’t the night before the sale. You just can’t see what other groups typed.

    PrivacySale day
  3. Privacy modes6 July 2026 / Update 3

    Organisers can run the event without snooping

    A community or event admin can see everyone’s email - so they can nudge people - and who’s ready, but not everyone’s home address and personal details. Being an admin doesn’t turn into a licence to browse everyone’s private info.

    PrivacyCommunities
  4. Privacy modes6 July 2026 / Update 2

    Instant to switch on, safe to switch back

    Flip an event or community to Closed and everyone’s details are hidden straight away. Going the other way - back to Open - asks each person to confirm first, because it’s their data to share.

    Privacy
  5. Privacy modes6 July 2026 / Update 1

    Sale-day help, without year-round exposure

    The magic of buying-groups is helping each other get in. In a closed event, if your group lands its tickets and another group hasn’t, you’ll be matched to help them - you get just that group’s details, only during the sale, and it disappears again afterwards. You keep the “we all get in together” part without everyone seeing everyone all year round.

    PrivacySale day

Hype Squad

A brand kit for our earliest backers

Hype Squad members now have a private brand kit with TicketSquad logos, Dash marks, hero videos and poster artwork gathered in one place.

  1. Hotfix4 July 2026 / Hotfix

    Brand kit for Hype Squad members

    Hype Squad members can now open Brand kit from the app nav to review and download TicketSquad marks, Dash mascot assets, landing-page videos and poster masters for social posts, merch ideas and community hype.

    Hype SquadBrand
  2. Hotfix4 July 2026 / Hotfix

    Brand-kit sign-in brings you back

    If you open the private Brand kit while signed out, signing in now brings you straight back to the kit instead of dropping you on Welcome.

    Hype SquadAccounts

Communities

Tidier community events

Community owners can now archive events in their community, and we warn you before adding the same event twice.

  1. Hotfix4 July 2026 / Hotfix

    Community owners can tidy their events

    If you own a community, you can now archive any event in it - handy for clearing out a duplicate someone added - even if you didn’t create it yourself. Archiving is reversible and nothing is deleted. (Community admins keep their own events; only the owner can tidy everyone’s.)

    Communities
  2. Hotfix4 July 2026 / Hotfix

    A heads-up before you add a duplicate

    Adding an event that’s already in your community now shows a gentle heads-up, so two copies of the same event don’t appear by accident. It’s only a warning - if you really do want a second one, just choose “Add anyway”. Adding the same event to a different community is unaffected.

    CommunitiesEvents

Profile polish

Clearer display-name guidance

The account profile form now explains where your display name appears, with the same allyship note we show during onboarding.

  1. Hotfix3 July 2026 / Hotfix

    Display-name help follows you to your profile

    Editing your profile now shows the same display-name guidance as onboarding: where your name appears, why friends need to recognise it, and that pronouns are optional but appreciated.

    ProfilesAccessibility

New

Can’t find your event - ask us to add it

TicketSquad’s event catalogue keeps growing - and now you can grow it too. If the event you’re organising around isn’t in our list, request it in a couple of taps.

  1. Hotfix3 July 2026 / Hotfix

    Your event links itself once we’ve added it

    Requested an event and carried on building your squad? The two now join up on their own. While we research and add it, your event shows an “official details pending our discovery” note - and the moment it’s in our catalogue, we link yours to it, unlocking dates, the guide and reviews with nothing more for you to do. Want to do it yourself, or link an older event? Open your event’s Settings and pick it from the new “Known event” list.

    Events
  2. Hotfix3 July 2026 / Hotfix

    Request any event we’re missing

    Creating an event and ours isn’t on the list? Tap “Request that we add it”, tell us the name (venue, dates and a link help too), and carry on setting up your squad - once the official event is in our catalogue we can link yours to it, unlocking dates, guides and reviews. The same goes for reviews: if the event you went to isn’t listed yet, ask for it right from the review picker. Every request is checked by a human before it goes live.

    EventsReviews

Communities refresh

Communities got a refresh: Your communities and events, together

Communities now look the part, your dashboard keeps everything you’re in one place, and you can look before you leap into a community event.

  1. Communities refresh3 July 2026 / Update 5

    All your community’s links in one tidy card

    Your community’s invite link and its chat and playlist links - WhatsApp, Discord, Signal, Telegram and Spotify - now sit together in one clear card, each with its own icon and a line telling you where it goes. It’s the same clean layout as an event’s invite links, and the invite link itself reads more easily too.

    CommunitiesDesign
  2. Communities refresh2 July 2026 / Update 4

    Never lose a community invite again

    Opened a community invite link, then got pulled away before joining? Your dashboard now remembers. If you looked at a community invite but didn’t finish joining, it shows up as a “Community invite” card so you can pick up right where you left off - one tap to join. It disappears the moment you join, or you can dismiss it.

    CommunitiesDashboard
  3. Communities refresh1 July 2026 / Update 3

    Communities you can actually see

    Your communities went from a plain list to proper cards - cover art, a glimpse of who’s in, and what’s coming up. Thinking about a community event? Open it first to see the details, the venue, and who’s already going, then decide whether to join - no more committing blind. And you can tap anyone’s avatar, here and on the roster, to open their profile.

    CommunitiesDesign
  4. Communities refresh1 July 2026 / Update 2

    One place for everything you’re in

    Your events page now brings your own events and the events across your communities together - grouped by community, collapsible, and sortable by sale date, event date, or name. Less hopping between screens to find what’s next.

    DashboardCommunities
  5. Communities refresh1 July 2026 / Update 1

    Every community, right there on your dashboard

    Your communities now always show on your dashboard - even the ones you haven’t joined an event in yet. When there’s nothing on your list for one, we point you to browse what’s on, so it’s easier to find your next thing to do. And when you share a community invite link, it now gets a proper preview card in the chat.

    DashboardCommunities

Reviews launch

Reviews are live: Event reviews - see what it was really like

Festival and event reviews have arrived: editorial deep-dives from our team plus honest reviews from people who actually went - with verified-attendee badges, star ratings, and photos. Find them in the new Reviews section.

  1. Reviews launch27 June 2026 / Update 1

    Community & editorial event reviews

    You can now see what an event was really like before you commit to the next sale. Our team writes editorial reviews of the big events, and anyone who went can add their own - with star ratings, practical intel (toilets, bar queues, getting in and out…), and photos. People we can confirm attended get a verified-attendee badge. Browse everything in the new Reviews section, or open any event guide to see its rating. And your privacy stays yours: if you delete your account, your reviews and photos are permanently removed with it.

    ReviewsCommunityPrivacyLaunch

A calmer screen

Dash steps back from the screen

Our on-screen helper, Dash, has retired from following you around the app. The first squads told us the always-on character took up room and chimed in more than it helped - so the screen is quieter now, on mobile and desktop alike. Dash stays on as our logo and mascot.

  1. Hotfix24 June 2026 / Hotfix

    A calmer screen - Dash steps back

    Early squads told us our on-screen helper, Dash, took up room and chimed in more than it helped. So we’ve retired Dash as an always-on companion: the app is quieter and you get the screen space back, on mobile and desktop alike. Dash sticks around as our logo and mascot - just no longer following you around the page. Nothing about your events, squads, or data changes.

    UXAdopter feedback

Squad Pro launch

Squad Pro is here: Squad Communities launch with Squad Pro

Squad Pro is now available - and with it, Squad Communities: one umbrella across all the events your crew goes to, so members self-add to each new sale without a fresh invite link every time.

  1. Squad Pro launch17 June 2026 / Update 1

    Squad Pro & Squad Communities

    Squad Pro (£79/yr, or £7.99/mo) unlocks Squad Communities - create a community, bring your regular crew in once, and they self-add to every community event with no fresh invite link each time. Already on Squad Crew? Upgrade any time without losing a thing; First Hundred backers get a discount on their first Pro year.

    Squad ProCommunitiesLaunch

Adopter feedback pass

Adopter feedback pass: Reshaped by the first squads who tried it

The loudest feedback from our first adopters was about pricing. We listened, and the biggest change has followed: the people you bring along never pay, and joining squads is unlimited. This chapter collects the refinements that have come from real squads kicking the tyres.

  1. Adopter feedback pass29 May 2026 / Update 17

    Pick your next squad from the calendar

    Squad Crew, Squad Pro, and Hype Squad members now have a dedicated calendar for the future known-events catalogue. Browse upcoming festivals and gigs, filter by location and planning details, preview the data we already know, and start a squad from the event you choose.

    Squad CrewCalendarKnown events
  2. Adopter feedback pass29 May 2026 / Update 16

    New guides for planning a squad from scratch

    We added four practical TicketSquad tutorials for organisers: how to use TicketSquad for your next event, how to move from a spreadsheet, what to check on sale day, and why we stay official-routes-only. They’re written for real buying groups who want calmer planning before the official ticket route opens.

    GuidesPlanningDiscovery
  3. Adopter feedback pass28 May 2026 / Update 15

    Event guides can start your squad setup

    When a public TicketSquad guide is tied to a known event, its planning CTA can now take you straight into event setup with that event already selected. If you need to sign in first, we bring you back to the same setup path afterwards, so you can move from reading the guide to building the squad without searching for the event again.

    GuidesEvent setupDiscovery
  4. Adopter feedback pass21 May 2026 / Update 14

    TicketSquad is ready for live Crew upgrades

    The launch pieces are now in place for TicketSquad to move from early access into a real paid product. Squad stays free for members and casual organisers, Squad Crew unlocks the paid organiser tier, and the first hundred annual Crew subscribers get the early-supporter price while spaces remain. Existing early users are protected with Hype Squad status before the free-tier cap goes live, and the whole launch can be rolled back quickly with kill-switches if anything looks off.

    LaunchPricingSquad Crew
  5. Adopter feedback pass21 May 2026 / Update 13

    Know who’ll actually get your squad emails

    When you send a reminder or a data-freshness prompt to your squad, we now show you up front who hasn’t confirmed their email address yet - because unconfirmed addresses won’t receive it. You can nudge anyone to verify in a single click right from that screen, and the member roster quietly flags unverified squadmates so coordinators always know who to chase. Fewer people slip through the cracks before sale day.

    CoordinatorsEmailReminders
  6. Adopter feedback pass21 May 2026 / Update 12

    Archive events you’re done with

    Finished with an event, or had one fall through? You can now archive it from the event’s settings. Archived events drop out of your active list to keep your dashboard tidy, and they stop sending sale-day reminders and notifications - but everything stays safe and readable, so you can look back anytime. Changed your mind? Unarchive it whenever you like and pick up right where you left off. If you’re coordinating someone else’s event and want to bow out, you can now step down to a regular member from that event’s settings too.

    CoordinatorsEvent setupDashboard
  7. Adopter feedback pass21 May 2026 / Update 11

    Event ticket guides are starting to go public

    We added a public guide hub plus full Glastonbury, Coachella, Boomtown, Download, Tomorrowland, Roskilde, Reading, Isle of Wight, and Rock Werchter ticket guides, turning TicketSquad’s buying-group method into practical, searchable advice for squads preparing before they ever create an event.

    GuidesDiscoveryGlastonburyCoachellaBoomtownDownloadTomorrowlandRoskildeReadingIsle of WightRock Werchter
  8. Adopter feedback pass20 May 2026 / Update 10

    Your account, your call

    You’re now in charge of your own account settings. Pause non-essential emails when your inbox needs a breather - we’ll still send the things that matter, like sale-day links and outcome updates. Manage which sign-in methods are linked to your account and unlink the ones you don’t use (we always keep at least one, so you’re never locked out). And if you ever want to leave, you can permanently delete your account and personal data yourself - no need to email anyone. If you’re running an event with other members, we hand it over to a fellow member so the group can carry on.

    AccountsPrivacyEmail
  9. Adopter feedback pass20 May 2026 / Update 9

    Warnings and delete buttons are easier to read

    We tuned the red used for warnings, errors, and delete actions so it stays comfortably legible in both light and dark mode. In dark mode especially, a few error messages had been hard to read - now they’re crisp wherever you’re double-checking something that matters.

    AccessibilityPolishDark mode
  10. Adopter feedback pass19 May 2026 / Update 8

    Sign in with Google

    You can now create an account or sign in with Google. Your Google name is offered as a friendly suggestion at sign-up, but the display name your squad sees is always yours to choose. If you already have a TicketSquad account, signing in with Google using the same email links the two together - one account, two ways in, no duplicates. You can also link Google to an existing account anytime from your account settings.

    Sign inGoogleAccounts
  11. Adopter feedback pass18 May 2026 / Update 7

    Custom events can have pre-sales now

    If your event has an artist pre-sale, venue pre-sale, and general sale, you can add that schedule without turning setup into admin soup. Event pages now highlight the next sale still ahead of you, then switch to already-on-sale once the listed dates have passed. Custom event imagery is simpler too: one strong event artwork image, plus a lineup image if you have one.

    Event setupSale datesImagery
  12. Adopter feedback pass17 May 2026 / Update 6

    Hype Squad invites are live

    We added a way to grant Hype Squad membership - our earliest-adopter recognition - via shareable invite links. Hype Squad members get the badge, an ad-free experience, and every Pro feature, as our thank-you for showing up early.

    Hype SquadCommunitiesRecognition
  13. Adopter feedback pass17 May 2026 / Update 5

    Mobile navigation is calmer

    On phones, the top bar now keeps to the TicketSquad brand and a single menu button. Page links, account actions, and theme controls live in that menu, while the landing page gets a clearer Jump to control for moving between sections.

    Mobile polishNavigation
  14. Adopter feedback pass16 May 2026 / Update 4

    See who’s in your squad

    Member profiles now show each person’s TicketSquad membership and any badges they’ve earned - including the First Hundred badge for the earliest backers and the Hype Squad mark for friends-and-family supporters. Your membership travels with you across every event, and you can see your own tier on your account page too.

    ProfilesCommunitiesRecognition
  15. Adopter feedback pass15 May 2026 / Update 3

    Real people, real invites

    We added email verification so the people getting your squad’s invites are real - not typo’d addresses, not bots - without making signup any slower. New accounts get a one-click verify email; the rest of the app keeps working while you confirm. Coordinators see who hasn’t verified yet before sending out reminders or sale-day URLs, with a one-click nudge for any squadmate who needs a friendly chase.

    EmailReliabilityTrust
  16. Adopter feedback pass13 May 2026 / Update 2

    Free by default for everyone joining a squad

    The people you bring along should never have to think about pricing. Joining a squad and being part of someone else’s event is permanently free, with no per-seat fee and no cap on how many events you can be a member of. Paid plans are there for the power organisers among us - and one active event you organise yourself is always on the house.

    PlansFree tier
  17. Adopter feedback pass12 May 2026 / Update 1

    Stronger monitoring under the hood

    TicketSquad now sits behind a proper observability stack - production error tracking, alerts on the failure modes that matter, and an internal view of activity across the platform. Mostly invisible to your squad, which is the point: the kinds of failures that should never reach a coordinator or a buyer get caught and fixed first.

    ReliabilityOperations

Early adopter polish

Early adopter polish: A sharper, more helpful TicketSquad

The current polish pass makes the product easier to understand at a glance, more personal to your event, and more comfortable to use across phones, tablets, and desktop.

  1. Early adopter polish10 May 2026 / Update 29

    Coordinators can replace leaked invite links

    Event coordinators can now create a fresh TicketSquad invite link from the event page. The old link stops working, and anyone opening it gets a clearer nudge to ask for the latest invite.

    InvitesSecurity
  2. Early adopter polish10 May 2026 / Update 28

    Image crops can zoom further out

    Profile and event image cropping now gives larger source images more room, so faces, logos, and posters are easier to fit cleanly before saving.

    ImagesProfiles
  3. Early adopter polish9 May 2026 / Update 27

    Direct signups get a gentler first step

    People who create an account directly now get the same lightweight setup moment as invite joiners: they can set the name their squad will see, pick their preferred theme, or skip straight to the dashboard.

    SignupOnboarding
  4. Early adopter polish9 May 2026 / Update 26

    Dash stays anchored while mobile browser controls move

    Dash now resyncs during page scroll as well as browser viewport changes, so the mobile bar stays tucked to the bottom of the visible screen even on long pages with the footer in view.

    Mobile polishDash
  5. Early adopter polish8 May 2026 / Update 25

    Dash behaves better on mobile Chrome

    Dash now stays pinned more reliably at the bottom of the screen on iPhone Chrome when the browser controls hide and reappear while scrolling.

    Mobile polishDash
  6. Early adopter polish7 May 2026 / Update 24

    More future festivals in event setup

    The known-event picker now covers more of the 2026 festival calendar, including Green Man, Truck, Tramlines, End of the Road, FORWARDS, WOMAD, LIDO, and BST Hyde Park. Coordinators get a better starting point for dates, ticket routes, venue details, and the questions their group should answer before buying.

    Known eventsEvent setup
  7. Early adopter polish5 May 2026 / Update 23

    Cleaner event pages and richer sale-day data

    Event pages now keep the story of the event up top, give groups more breathing room, and make invite links, member data, and sale-day actions easier to find. Shared invite links also get proper invite preview cards. Coordinators can collect richer answers such as dates, weekdays, URLs, ranges, and yes/no fields; open an all-groups sale-day snapshot; and let people stay in the squad as helpers when they’re not attending.

    Event pagesInvitesSale day
  8. Early adopter polish5 May 2026 / Update 22

    Demo sale-day actions stay read-only

    Demo events now keep post-sale outcome actions in showcase mode, so curious visitors can explore the flow without changing the shared demo data. Deep app 404s also keep the mobile nav tidy instead of squeezing raw route crumbs into the header.

    DemoMobile polish
  9. Early adopter polish4 May 2026 / Update 21

    Spotify playlists in event links

    Coordinators can now add a Spotify playlist alongside chat links on an event. It gives each squad one more shared place to collect the soundtrack, hype tracks, and planning mood before ticket day.

    Event pagesCoordination
  10. Early adopter polish4 May 2026 / Update 20

    Keep helping after your group is covered

    Once your group has tickets, you can keep trying for groups that are still waiting. If you get through again, report a success for that pending group and say who is covered from there.

    Sale dayTeamwork
  11. Early adopter polish4 May 2026 / Update 19

    Edit ticket status and sale dates after setup

    Members can now mark whether they already have a ticket from the event page, even if they created the event or skipped that choice during joining. Coordinators can also update an event sale date from settings, clear it back to the known-event default, or leave it TBC for custom events.

    Event pagesEvent settings
  12. Early adopter polish4 May 2026 / Update 18

    Invite links for every squad channel

    Coordinators can now add WhatsApp, Discord, Signal, and Telegram links to an event. The TicketSquad invite stays first, while extra chat links sit alongside it so members can find the right place to coordinate.

    Event pagesCoordination
  13. Early adopter polish4 May 2026 / Update 17

    Clearer first-touch pages

    Invite, sign-in, sign-up, and create-event pages now do a better job of explaining TicketSquad while people are taking action. Event setup also pre-fills known sale dates, while still letting coordinators override them when they know better.

    MarketingEvent setup
  14. Early adopter polish3 May 2026 / Update 16

    A public What's New page

    Visitors can now see how TicketSquad has grown, story by story, in product language. It makes recent polish, reliability work, and user-facing capabilities easier to understand before signing up or trying the demo.

    MarketingChangelog
  15. Early adopter polish3 May 2026 / Update 15

    Cleaner event pages and touch-friendly group controls

    Event detail pages now put the most useful member data closer to the invite and readiness context, while touch devices get cleaner group-management controls that avoid awkward drag-and-drop affordances on small screens.

    Event pagesMobile
  16. Early adopter polish1 May 2026 / Update 14

    Dates in your own timezone

    TicketSquad can detect your timezone, let you override it in profile, and show important dates in the timezone that makes sense to you. This is especially helpful for squads spread across countries.

    TimezoneProfiles
  17. Early adopter polish1 May 2026 / Update 13

    Live event countdowns

    Event pages now show clearer countdowns for sale and event dates, including more urgent timing as the moment gets close. Everyone can see what’s coming without doing timezone maths in the group chat.

    ReadinessSale day
  18. Early adopter polish1 May 2026 / Update 12

    Excel export for sale day

    Coordinators can export sale-day data as a spreadsheet, giving experienced buyers another familiar way to work. The board stays the main flow, but Excel is there for the squads who want a belt-and-braces backup.

    Sale dayExport
  19. Early adopter polish1 May 2026 / Update 11

    Cleaner links on sale-day boards

    Sale-day board notes now render links more reliably in the generated HTML. If your coordinator adds useful ticketing, queue, travel, or venue links, buyers can actually use them when the clock is ticking.

    Sale dayReliability
  20. Early adopter polish1 May 2026 / Update 10

    Crop, zoom, and rotate images

    Profile and event images are easier to make look right before upload. Coordinators can frame event artwork properly, and members can avoid awkward centre-crops on avatars.

    ImagesProfiles
  21. Early adopter polish1 May 2026 / Update 9

    Screenshot-led product walkthrough

    The public methodology page now shows the product flow with real app screenshots. People who are still deciding whether to try TicketSquad can see what the experience actually looks like before signing up.

    MarketingWalkthrough
  22. Early adopter polish30 Apr 2026 / Update 8

    Single-choice custom fields

    Custom questions can now be fixed-option fields, which is perfect for choices like camping type, entry day, coach location, or ticket tier. Cleaner answers make sale-day boards and post-sale summaries much easier to scan.

    Event setupData collection
  23. Early adopter polish30 Apr 2026 / Update 7

    Richer event research videos

    Known events can now show more useful review content on the event page. For unfamiliar events, that gives you a quicker way to sense the venue, vibe, logistics, and lessons from previous years.

    Known eventsResearch
  24. Early adopter polish30 Apr 2026 / Update 6

    Browse and preview known events

    Coordinators can browse known events and see a richer preview before creating one. That means less typing, fewer setup mistakes, and more confidence that the right festival or show has been selected.

    Event setupKnown events
  25. Early adopter polish30 Apr 2026 / Update 5

    Dash is present across the app

    Dash now appears more consistently on mobile, tablet, and desktop surfaces, with small interactions where they help rather than distract. It gives the app a bit more companionship when people are working through sale prep.

    MobileUX
  26. Early adopter polish29 Apr 2026 / Update 4

    Dash reacts to the moment

    Dash can now reflect the state of an event, from calm preparation through anticipation, readiness, worry, and celebration. The app feels less static and gives squads a warmer read on what’s happening.

    UXDelight
  27. Early adopter polish29 Apr 2026 / Update 3

    Club-style dark mode

    Dark mode picked up a deeper club and disco feel, with better contrast and more character. It keeps late-night planning sessions readable while giving the app a clearer identity.

    DesignAccessibility
  28. Early adopter polish28 Apr 2026 / Update 2

    Festival-inspired light mode

    Light mode now feels much more like the world TicketSquad serves: open-air, event-first, and upbeat. It gives you a stronger sense that this was built for real ticket-buying squads, not generic project management.

    DesignBrand
  29. Early adopter polish28 Apr 2026 / Update 1

    Modern styling foundation

    We gave the app a cleaner visual foundation so new ideas can land faster and the whole experience can keep improving without feeling patched together.

    DesignPerformance

Trust and reliability

The less glamorous work that keeps squads safe

Alongside feature stories, we shipped targeted hardening around privacy, security, production reliability, previews, mobile testing, and diagnostics.

  1. Hotfix3 May 2026 / Hotfix

    Smoother mobile layouts

    The public landing page now behaves more cleanly on iPhone-sized screens, dashboard event cards stay inside the viewport, and image crop actions remain reachable when editing photos.

    MobilePolish
  2. Hotfix30 Apr 2026 / Hotfix

    Privacy-friendly analytics

    Production analytics were added in a privacy-friendly way so we can learn which pages help people without turning the app into a surveillance machine.

    AnalyticsPrivacy
  3. Hotfix30 Apr 2026 / Hotfix

    Stronger simulated journey testing

    Our end-to-end testing became faster and more diagnostic, with stronger simulated user journeys, transaction checks, smoke coverage, and failure traces. That means safer future releases for the product your squad depends on.

    QualityTesting
  4. Hotfix27 Apr 2026 / Hotfix

    Database connection hardening

    We tuned and hardened database connection behaviour so the app stays more resilient under real-world traffic spikes.

    ReliabilityDatabase
  5. Hotfix27 Apr 2026 / Hotfix

    Better timing visibility

    Success timing logs were added around timeout-protected work, making future reliability tuning easier without exposing sensitive member details.

    ObservabilityPrivacy
  6. Hotfix25 Apr 2026 / Hotfix

    Bounded slow server reads

    Several slow-loading event views gained safer time bounds and graceful fallbacks. Visitors should see useful page content instead of waiting indefinitely on one slow section.

    PerformanceReliability
  7. Hotfix25 Apr 2026 / Hotfix

    More reliable image uploads

    Event cover uploads became more resilient, so large or repeated uploads are less likely to leave you stuck halfway through making an event look right.

    ImagesReliability
  8. Hotfix22 Apr 2026 / Hotfix

    Safer redirect handling

    Login redirects were tightened so people are sent only where the app expects. It’s a small security detail that matters for user trust.

    SecurityAuth

Outcome tracking

Post-sale outcomes: After the checkout rush, keep the squad moving

Outcome tracking turns the messy aftermath of a high-demand sale into a shared source of truth: who got through, who’s covered, and who still needs a plan.

  1. Outcome tracking28 Apr 2026 / Update 5

    Event-level outcome dashboard

    Coordinators get a high-level outcome view for the whole event, pulling together group results and the members still waiting for tickets. It’s the post-sale command centre for deciding what happens next.

    DashboardOutcomes
  2. Outcome tracking28 Apr 2026 / Update 4

    Unfulfilled member pool

    Coordinators can see who still needs help after the main sale. That makes resale planning and second-wave coordination far easier than scrolling through days of messages.

    ResaleCoordination
  3. Outcome tracking28 Apr 2026 / Update 3

    Celebration and outcome notifications

    Successful groups get a proper celebration moment, and members receive clearer updates about what happened. It brings a bit of joy to the win while keeping the admin side tidy.

    NotificationsCelebration
  4. Outcome tracking28 Apr 2026 / Update 2

    Confirm exactly who was bought for

    Buyers can confirm which members were covered, including partial wins. That keeps everyone honest and avoids the classic group-chat confusion of "wait, am I actually sorted?"

    Outcome trackingMember status
  5. Outcome tracking28 Apr 2026 / Update 1

    Members can report an outcome

    Any member of a buying group can report whether they got through. That gives your group a clear buyer when there’s a success, and gives the wider event a reliable post-sale signal.

    Outcome trackingBuyers

Demo readiness

Demo readiness: The app started feeling like a real destination

This chapter made TicketSquad easier to understand before login, richer during event setup, and more credible in demos with real event context and better profile surfaces.

  1. Demo readiness17 Apr 2026 / Update 9

    Public landing page

    TicketSquad gained a proper public landing surface that explains the problem, shows the method, and gives curious squads a reason to try the demo or start their first event.

    MarketingSignup
  2. Demo readiness17 Apr 2026 / Update 8

    Selected polish pass

    A focused polish pass tightened the rough edges that could distract first-time visitors, making the app feel more deliberate before broader early-adopter exposure.

    PolishUX
  3. Demo readiness17 Apr 2026 / Update 7

    Animation and SVG toolkit

    Reusable motion and illustration primitives gave the app a smoother, more expressive feel without rebuilding one-off visuals every time.

    Design systemMotion
  4. Demo readiness17 Apr 2026 / Update 6

    A locked visual direction

    The app adopted a clearer design direction so future UI work had a shared target. The result was less visual drift and a more coherent first impression.

    DesignBrand
  5. Demo readiness17 Apr 2026 / Update 5

    Profile visibility rules

    Profile details now respect role and relationship rules, so helpful identity appears where it belongs without turning private member data into decoration.

    PrivacyProfiles
  6. Demo readiness17 Apr 2026 / Update 4

    User profiles and avatars

    Members can have a clearer profile identity, including display names and avatars. That helps squads feel more human and makes rosters easier to scan.

    ProfilesRosters
  7. Demo readiness17 Apr 2026 / Update 3

    Event pages gained venue and entry context

    Known-event pages can show venue facts, entry requirements, sale timelines, ticket types, lineup details, and review videos. The event page became a useful planning hub, not just a settings screen.

    Event pageKnown events
  8. Demo readiness17 Apr 2026 / Update 2

    Known events became richer and smarter

    Popular events moved from a simple helper list into a richer event knowledge layer. That opened the door to venue details, ticketing notes, images, AI-assisted grooming from reputable sources, and future event intelligence.

    Known eventsData
  9. Demo readiness17 Apr 2026 / Update 1

    Richer demo fixtures

    Demo data became much more realistic, with portfolio-ready events and people that show how the app behaves when a squad is actually in motion.

    DemoFixtures

Roles and ownership

Roles and ownership: Cleaner permissions for real squads

Ticket-buying groups have more nuance than one admin and everyone else. This work made roles safer, clearer, and much more flexible.

  1. Roles and ownership15 Apr 2026 / Update 6

    Realistic quality checks

    Demo examples and automated journey checks were brought into line with the richer role model, so the product is tested against the way people actually organise.

    DemoQuality
  2. Roles and ownership15 Apr 2026 / Update 5

    Multiple coordinators and ownership transfer

    Events can have multiple coordinators, with ownership transferable when someone else needs to take the lead. It’s a better fit for long-running or high-stakes events.

    OwnershipCoordination
  3. Roles and ownership15 Apr 2026 / Update 4

    Multiple group admins

    Groups can support a more realistic admin model, so responsibility doesn’t have to sit with a single person when a squad needs help organising itself.

    GroupsDelegation
  4. Roles and ownership15 Apr 2026 / Update 3

    Coordinators count as members too

    Event creators are now properly represented as participants, which keeps rosters, group counts, and ownership behaviour aligned with how real squads work.

    RostersRoles
  5. Roles and ownership15 Apr 2026 / Update 2

    Authorization layer

    Permission checks moved into a clearer shared layer, making sensitive actions easier to reason about and harder to accidentally expose.

    SecurityPermissions
  6. Roles and ownership15 Apr 2026 / Update 1

    Role model foundation

    The underlying participant model was reshaped so someone can be a member, coordinator, owner, or group admin without those ideas fighting each other.

    RolesFoundation

Sale-day tools

Sale-day execution: A calm board for the most chaotic moment

This is the core TicketSquad promise: when the queue opens, buyers should already have the right people, the right details, and a fast view that doesn’t depend on everyone clicking around the app.

  1. Sale-day tools15 Apr 2026 / Update 5

    Pre-sale and sale-day emails

    Members can receive reminders before the sale and sale-day links when it matters. Delivery is designed to avoid duplicate sends and keep sensitive data out of logs.

    EmailTrust
  2. Sale-day tools15 Apr 2026 / Update 4

    Autofill export expectation setting

    The app introduced a clear coming-soon path for autofill export, so power users can see where the workflow is heading without us overpromising before it’s ready.

    Power usersRoadmap
  3. Sale-day tools14 Apr 2026 / Update 3

    The sale-day board

    Buyers get a dedicated sale-day board with the details they need to buy for their group. It’s built for quick scanning, copying, and staying calm under pressure.

    Sale dayBuyers
  4. Sale-day tools14 Apr 2026 / Update 2

    Snapshot generation pipeline

    TicketSquad can pre-generate sale-day data snapshots before the big moment. That means the most important screen is designed to be fast and resilient when everyone is trying to buy at once.

    Sale dayReliability
  5. Sale-day tools14 Apr 2026 / Update 1

    Realistic test and demo data

    The app gained deterministic fixture data so sale-day flows could be tested and demonstrated with realistic groups instead of fragile one-off setup.

    DemoQuality

Squad management

Coordinator control: A command centre for getting ready

Coordinators got the visibility and controls needed to move from "I hope everyone is ready" to "I can see exactly what still needs doing."

  1. Squad management12 Apr 2026 / Update 5

    Data submission reminders

    Coordinators can prompt members who still need to submit details. It’s a practical nudge system for the people who always mean to do it later.

    RemindersReadiness
  2. Squad management12 Apr 2026 / Update 4

    Group admin delegation

    Trusted members can help manage their own buying group, reducing the bottleneck on the main coordinator.

    DelegationGroups
  3. Squad management12 Apr 2026 / Update 3

    Group formation and admin assignment

    Coordinators can form buying groups and assign responsibility, turning a loose crowd into practical sale-day teams.

    GroupsCoordination
  4. Squad management11 Apr 2026 / Update 2

    Member roster and completeness view

    Coordinators can see every member, their group, and whether their required details are complete. It replaces the spreadsheet-style audit with something built into the event.

    RostersReadiness
  5. Squad management11 Apr 2026 / Update 1

    Event overview and readiness dashboard

    Event pages gained a readiness banner and high-level status view, so coordinators can spot missing details before they become sale-day problems.

    ReadinessDashboard

Member joining

Member join flow: Joining became simple enough for the whole squad

The member experience moved from invite link to confirmation, including privacy-conscious data collection, group choice, updates, and returning-member convenience.

  1. Member joining11 Apr 2026 / Update 6

    Returning member join flow

    People who come back for another event get a smoother path, with prior context reused where it helps. Repeat squads should feel easier every time.

    Repeat useOnboarding
  2. Member joining11 Apr 2026 / Update 5

    Member data updates and opt-out

    Members can update submitted details and opt out where needed. That keeps the group data accurate while giving people control over their participation.

    PrivacyMember control
  3. Member joining11 Apr 2026 / Update 4

    Join confirmation

    After joining, members get a clear confirmation and next-step summary. No more wondering whether the form worked or what happens next.

    ConfirmationOnboarding
  4. Member joining10 Apr 2026 / Update 3

    Buying group self-selection

    Members can choose an available buying group and see capacity before joining. It reduces coordinator admin and helps friends cluster together naturally.

    GroupsMember flow
  5. Member joining10 Apr 2026 / Update 2

    Join data submission

    Members can submit the event-specific details their coordinator needs, with privacy consent captured as part of the flow.

    Data collectionPrivacy
  6. Member joining10 Apr 2026 / Update 1

    Invite landing page and auth gate

    Invite links now explain the event before asking people to continue. Members can understand what they’re joining and why their details are needed.

    InvitesOnboarding

Event setup

Event setup: Coordinators could create the plan

The earliest product loop gave coordinators enough structure to create an event, define the details they need, invite people, and manage basic access.

  1. Event setup10 Apr 2026 / Update 6

    Known event suggestions

    TicketSquad can suggest known events while a coordinator types, making setup faster for popular festivals and shows.

    Known eventsSetup
  2. Event setup10 Apr 2026 / Update 5

    Admin rights management

    Coordinators can manage admin access without handing over the whole event. It’s a safer way to share responsibility.

    PermissionsCoordination
  3. Event setup10 Apr 2026 / Update 4

    Invite link generation and sharing

    Events get shareable invite links, making it easy to move a squad from group chat into a structured flow.

    InvitesSharing
  4. Event setup10 Apr 2026 / Update 3

    Buying group size

    Coordinators can set the maximum buying group size so the plan matches the rules of the ticket sale.

    GroupsRules
  5. Event setup10 Apr 2026 / Update 2

    Custom data fields

    Every event can ask for the details it actually needs, from registration numbers to postcodes or other purchase requirements.

    Data collectionEvent setup
  6. Event setup10 Apr 2026 / Update 1

    Create an event

    Coordinators can create a new event with the core details needed to start organising a ticket-buying squad.

    Event setupCoordinator

Foundations

Foundation: The groundwork for a trustworthy app

Before the visible workflows, the app needed account access, a secure data model, dashboard shell, testing, deployment, and a basic brand system.

  1. Foundations10 Apr 2026 / Update 6

    Brand theme and design tokens

    TicketSquad got its first real visual identity, setting the brand and tone for a product that should feel useful, honest, and made for real ticket sales.

    DesignBrand
  2. Foundations9 Apr 2026 / Update 5

    Testing infrastructure

    Automated checks, simulated user journeys, smoke tests, and performance-minded testing arrived early, helping the app stay dependable as more workflows were added.

    QualityReliability
  3. Foundations9 Apr 2026 / Update 4

    Dashboard shell

    Once you sign in, the dashboard gives you a stable place to see your events and move into the main app experience.

    DashboardNavigation
  4. Foundations9 Apr 2026 / Update 3

    Account creation and sign-in

    You can create an account and sign in, giving coordinators and returning members a stable home for their events.

    AccountsAuthentication
  5. Foundations9 Apr 2026 / Update 2

    Data model and access controls

    The core event, member, group, invite, and sale-day data model was designed around security and privacy from the start, so sensitive coordination details only appear where they belong.

    SecurityData
  6. Foundations9 Apr 2026 / Update 1

    Project and deployment foundation

    TicketSquad started with a modern, scalable product foundation, wired for fast iteration and automated checks from day one. The goal was simple: move quickly without becoming fragile.

    FoundationDeployment

The next useful feature is already queued.

TicketSquad is built around the way real squads already try to get tickets: more prepared attempts, cleaner handoffs, better visibility, and fewer last-minute surprises. Join free.