Privacy Policy

TicketSquad is an early access event coordination product for groups trying to prepare for high-demand ticket sales.

TicketSquad is owned and operated by PaaS Technology Services Ltd, a company registered in England and Wales under company number 17126836, with its registered office at 167-169 Great Portland Street, London, W1W 5PF, United Kingdom. PaaS Technology Services Ltd is the data controller for the personal data processed through TicketSquad. The data controller contact is reachable at team@ticket-squad.io - see "How to contact us" below.

We collect the account and event details needed to coordinate a buying group. That can include your name, email address, profile details, event membership, group assignment, ticket outcome, and any event-specific fields the coordinator asks for.

Event-specific fields may include registration numbers, postcodes, preferences, access needs, ticket-type choices, notes, uploaded event images, or other details that help the group prepare for a sale.

We use this information to let coordinators set up events, invite members, check readiness, form buying groups, prepare sale-day views, export buyer-ready details, send relevant reminders, and track outcomes after the sale.

We also use limited technical and usage information to keep TicketSquad reliable, understand which public pages help people, diagnose errors, and protect the service from misuse.

Most coordination data is processed because it is needed to provide the TicketSquad service you asked to use. Some reminders, operational messages, reliability logs, and privacy-friendly analytics rely on legitimate interests in running, improving, and securing the service.

Where a coordinator asks for optional details, you can decide what to provide. If a future feature needs explicit consent, TicketSquad will ask for it at the point it is collected.

Event coordinators can manage readiness, member data, groups, and sale-day preparation for their event. Events can be Open, where everyone in the event can see everyone's event details, or Closed, where personal details stay inside the buying group you are actually in. Assigned buyers can see the details they need for their buying group, so they can help the squad attempt the purchase.

TicketSquad does not sell personal data. We do not make submitted event details public, and we do not use them for unrelated marketing profiles.

TicketSquad uses infrastructure and product services such as hosting, database/authentication, email delivery, observability, and privacy-friendly analytics providers. These providers process data only so TicketSquad can operate the service.

We may share information if required by law, to protect the service, or to respond to a valid rights request. We do not sell personal data to advertisers or ticketing platforms.

We keep event coordination data while the event is active and for a reasonable period afterwards so coordinators and members can review outcomes, resolve questions, and reuse useful setup context.

You can permanently delete your account and all the personal data you have shared with TicketSquad yourself, at any time, from your account settings. Automated time-based retention is still being refined; contact us for correction requests.

TicketSquad uses essential cookies or similar storage for sign-in, session security, and core app behaviour. We also use Plausible-style privacy-friendly analytics to understand public page usage without selling or exposing personal profiles.

If you opt in through our cookie banner, we additionally set advertising-measurement cookies (Google Ads and Meta) that tell us when our own ads lead to a signup or a created event. They load only after you accept, we never sell or share personal profiles through them, and you can withdraw at any time via Cookie settings in the page footer.

TicketSquad is built with authenticated access, database row-level security, role-aware event views, and provider-managed infrastructure. We limit access to the people and systems that need it for the service to work.

No online service can promise absolute security, but we design the product around keeping sensitive coordination details in the right places and fixing issues quickly when they are found.

TicketSquad is not intended to be used by children under 13, and our terms require you to be at least 13 to hold an account or to submit your own details to an event. We do not knowingly collect personal data directly from anyone under 13.

Families are welcome. Where a child is too young for an account of their own, we suggest a parent or guardian holds the account and manages it on the child’s behalf; they can supply the child’s details where an event needs them, and in doing so they are giving that permission for the child. Those details are handled the same way as any other member data on this page.

We do not ask for a date of birth when you sign up, and we do not use one to screen your age. Some events do ask members for a date of birth, because the event organiser sets age-based ticket rules; where an event asks, that answer is treated as sensitive and is shown only to the people who need it for the sale. A date of birth showing that a child is under 13 is expected where a parent or guardian has supplied it for a family booking, and we do not treat that as something to undo.

What we do act on is a child using TicketSquad themselves, or a child’s details reaching us without a parent or guardian having agreed. Where a child under 13 has their own account, we delete that account and the data held with it. Where a child’s details were submitted through someone else’s account without that authority, we remove those details without deleting that person’s account. Details a parent or guardian has supplied for their own child are not affected.

If you are a parent or guardian and believe your child’s information is on TicketSquad, email team@ticket-squad.io and we will remove it - you do not need an account of your own to make that request.

Depending on where you live, you may have rights to access, correct, delete, restrict, export, or object to some uses of your personal data. You may also have the right to complain to your local data protection authority.

You can delete your account and personal data, manage which sign-in methods are linked to your account, and pause non-essential emails yourself from your account settings. Per-event invite opt-out is still under development - until it ships, contact us and we will help with those requests.

You can delete your account and personal data yourself from your account settings. For privacy questions, data corrections, or any other queries, email our team at team@ticket-squad.io.

If you arrived through a coordinator invite, you can also ask the coordinator what event-specific fields they requested and why those details are needed for the sale.